Scheduling coordinator serp_jobs.h1.location_city

Company Intro

At American Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.

At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!

Overview

As an Outbound Scheduling Specialist youll help us reconnect with patients that are due for their appointments and help us optimize our providers schedules. A patient first approach is key to success and our Outbound Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.

Responsibilities

• In a call center work environment display the ability to service patient needs while actively making outbound calls with a focus on customer service
• Use professional communication etiquette while serving patient needs based on appointment availability and nearest location
• Minimum goal achievment based on monthly review of various metrics and expected requirements
• Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients
• Focused and open to learning new skills to take on various roles based on business needs
• Performs any and all duties reasonable assigned

Qualifications

High school diploma or equivalent required

Previous call center experience preferred

Bilingual in Spanish strongly preferred (a plus)

Proficient in navigating computer software and internal systems; experience with NextGen is a plus

Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable

Detail-oriented dependable and able to effectively manage multiple tasks in a fast-paced high-volume environment

Excellent verbal and written communication skills with the ability to demonstrate empathy active listening and professionalism

Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations

Benefits & Perks

Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!

Required Experience :

IC

Key Skills

Customer Service,Communication,Fire And Safety Engineering,Key Account,Market Intelligence

Employment Type : Full-Time

Experience : years

Vacancy : 1