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Scenic designer • chicago il
Remote Client Booking Specialist
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Role Overview
This is a full-time remote position for a Remote Client Booking Specialist . In this role you will assist clients with planning and booking their trips managing itineraries and providing destination information and support. Daily responsibilities include responding to client inquiries offering travel guidance and resolving booking-related issues. Staying informed on travel trends and best practices is essential to delivering exceptional service.
Key Responsibilities
Consult with Clients : Understand client preferences needs and budgets to provide customized travel recommendations.
Plan & Book Travel : Arrange flights accommodations transportation excursions and other travel services with accuracy and attention to detail.
Provide Expert Recommendations : Stay current on travel trends and destinations to deliver knowledgeable guidance on packages activities and experiences.
Customer Support : Deliver outstanding service before during and after trips resolving questions or concerns promptly.
Build Relationships : Foster long-term client connections through dependable support and exceptional follow-through.
Stay Organized : Manage multiple bookings at once ensuring all travel details and communications are accurately maintained in the CRM.
Handle Changes & Cancellations : Coordinate itinerary updates including rebookings cancellations and adjustments when needed.
Qualifications
Experience in customer service and handling client inquiries
Strong travel planning and itinerary management skills
Knowledge of destinations and travel trends
Problem-solving ability for troubleshooting booking issues
Excellent written and verbal communication
Ability to work independently in a remote environment
Familiarity with booking systems or travel software is a plus
Preferred Skills
Previous experience in customer support or client-facing roles
Understanding of travel insurance and related services
Knowledge of international travel requirements (visas passports vaccinations)
Training and certification will be provided
Why Join Us
Work from Anywhere : Fully remote role no commute required
Flexible Schedule : Create a work routine that suits your lifestyle
Supportive Team : Collaborate with a friendly and encouraging group
Professional Development : Access training and growth opportunities
How to Apply
Submit your resume showcasing your travel background and / or customer service experience. We look forward to hearing how you can help our clients explore the world
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 30000 - 80000