Resource serp_jobs.h1.location_city

Salary Information

$25.86 - $31.43 Hourly. This recruitment may close at anytime without advance notice. You are encouraged to apply immediately. You will not be able to submit an application for this position once the recruitment closes. Part‑time employees cannot work more than 1,000 hours per fiscal year, serve at will, and are exempt from the Civil Service System.

Deadline To Apply

Online applications will be accepted beginning Monday, December 01, 2025 through Sunday, December 14, 2025 or until 150 applications are received, whichever comes first. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after being open for a minimum of five (5) business days or on the day the department's needs have been met. The eligibility list established from this recruitment will be valid for up to a year and will be used to fill this vacancy and can be used for future vacancies as they occur.

Definition

Under general supervision, assists patrons seeking access to social service and community resources; researches and maintains updated information regarding service providers, public programs and government agencies; maintains accurate data and program records; performs related duties as required.

Class Characteristics

The Community Resource Specialist assists patrons in accessing needed social services, community resources and public programs. Incumbents research and maintain listings of services, resources and programs available and their eligibility requirements.

Supervision Exercised

Receives supervision from the Division Manager and / or their designee. May also receive supervision or work guidance from a Senior Community Resource Specialist. Exercises no supervision.

Essential Functions

Assists and guides patrons, both in person and via telephone and email, seeking access to social service programs.

Conducts follow‐ups to ensure patrons receive access and information to health, housing, education, employment and other social services.

Researches and locates local community groups and government agencies.

Maintains and updates accurate referral and resource records and data.

Gathers information on program and service eligibility.

Assists patrons in the administration of any program participation assessments; guides patrons in accessing and completing service applications.

Participates in program planning and evaluation.

Conducts outreach and participates in social service resource fairs and similar events.

Performs related duties as required.

Qualifications

Education and / or Experience

Education : Bachelor’s degree in behavioral science or related field.

Experience : One (1) year of experience assisting the public in providing customer service or researching community resources.

Licenses or Certification

Possession of and ability to maintain a valid Class C California Driver’s License and a satisfactory driving record.

Knowledge, Skills, and Abilities

Knowledge

Social service providers and government agencies, especially in the areas of employment, housing, health, and education.

Customer service etiquette and responding to calls by telephone.

Record keeping principles, practices, and methods.

Office procedures, methods, and equipment including skill in using desktop software applications such as word processing, spreadsheets, and presentations.

Ability

Excellent oral and written communication skills.

Speak and understand Spanish and English fluently.

Work with diverse people from a variety of culture and backgrounds.

Work independently.

Research and locate information.

Communicate clearly and concisely, both orally and in writing.

Resolve customer service problems effectively and tactfully.

Write reports and keep accurate records.

Establish and maintain effective working relationships.

Understand and follow verbal and written directions.

Marginal Functions

These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.

Environmental Conditions

Work is performed primarily in a standard community facility or office setting.

Required to work extended hours including evenings and weekends from time‑to‑time.

Physical Conditions

Prolonged sitting and and regular standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities.

Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard.

Near and far vision in reading written reports and work related documents.

Acute hearing is required when providing phone and personal service.

Lift, drag and push files, paper and documents weighing up to 20 pounds.

Recruitment Process

All applicants are required to submit a complete City application at Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

Application Screening (Refer / Non‑Refer) : Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.

Examination Process (Oral Interview) : Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate’s rating will be based on responses to a series of structured questions designed to elicit the candidates’ qualifications for the job. Only the most successful candidates will be placed on the eligibility list.

As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to : Application Evaluation (Qualifying), Written Exam, Practical / Performance Exam, and / or Panel Oral Interview.

Equal Opportunity Employer Statement

The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City of Azusa does not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Please be advised that as an employee of the City of Azusa, your job could be modified as part of the City’s obligation to reasonably accommodate a disabled employee.

The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and / or participate in the testing process, please contact Human Resources at (626) 812‑5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!

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