Records clerk serp_jobs.h1.location_city

Salary and Benefits

PLEASE NOTE :  The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,047.00 per month to $4,934.00 per month (Step 1 - Step 11).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit The demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Administrative Support Coordinator I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note : Review of applications will begin on October 24, 2025.

The area of Enrollment Management provides comprehensive services to prospective students, continuing students, staff, faculty, and the members of the community-at-large who are seeking information or services from the University within the functional areas of recruitment and pre-admission advising, admissions, transfer credit, graduation evaluations, financial aid, student records and registration.

This position in the Office of the Registrar specializes in records and registration functions including assisting answering the Records call center; helping students with registration and records inquiries; processing numerous Records forms, such as withdrawals, change of major / minor, graduation postponement, and change of grade. This position will also assist with coordinating / processing transcript orders, answering e-mails to the Records Office, and co-coordinating imaging of Records documents.

Responsibilities

Co-coordinate the Records Office Call Center

• Answer telephone calls, delivering exceptional & courteous service, transferring callers only as absolutely necessary.
• Respond to inquiries about registration, including holds, financial clearance, matriculation status, registration status, and graduation status via e-mail, phone and in person.
• Actively problem-solve and use independent judgment in dealing with calls and e-mails inquiries.
• Regularly reference, retain, recall, and apply University policies and procedures including FERPA regulations.
• Generate phone reports to track data on the number of callers served by Records Office.
• Coordinate with other departments and open service tickets as necessary to change call center hours for holidays and / or start of the term extended hours.
• Train new staff or student assistants to answer phones for the Records Office.

Serve as a Senior Specialist for all Records / Registration Processing

Co Coordinate Department Email and Records Form Imaging

Transcripts

Minimum Qualifications

Required Qualifications

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to : criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and / or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.