Receptionist serp_jobs.h1.location_city

Job Description

Job Description

About Company :

At Rancho, we’re reimagining what it means to deliver primary care. As a group of dedicated family physicians serving Riverside, Ventura, San Diego, and San Bernardino counties, we go beyond the exam room to offer personalized, community-focused care that empowers patients to take control of their health.

We don’t just treat symptoms—we build relationships, provide education, and champion long-term wellness. Our team has developed a range of health resources to support informed lifestyle changes, and for adults 65+, we offer free senior centers with fitness classes, nutrition support, and online health education. Everything we do is rooted in our belief that healthcare should uplift communities.

We're committed to helping every patient lead a healthier, happier life—one connection at a time.

Our Vision : Elevating Primary Care

Our Mission : Building lasting connections, creating healthy communities.

Our Values : Integrity, Continuous Improvement, Accountability, Respect, Empathy (ICARE)

About the Role :

The Receptionist - Lead plays a pivotal role in ensuring the smooth and efficient operation of the front desk within a healthcare or social assistance setting. This position is responsible for managing patient and visitor interactions with professionalism, empathy, and accuracy, serving as the first point of contact for the organization. The Lead Receptionist oversees daily front desk activities, coordinates scheduling, and supports administrative staff to maintain a welcoming and organized environment. Additionally, this role involves training and mentoring junior reception staff to uphold high standards of service and compliance with healthcare regulations. Ultimately, the Lead Receptionist contributes to enhancing patient experience and operational efficiency by combining leadership with exceptional communication and organizational skills.

Minimum Qualifications :

• High school diploma or equivalent required; additional education in office administration or healthcare is a plus.
• Minimum of 3 years experience in a receptionist or administrative role, preferably within a healthcare or social assistance environment.
• Proven experience in supervising or leading a small team is required.
• Strong knowledge of medical terminology, patient privacy regulations (e.g., HIPAA), and healthcare office procedures.
• Proficiency with scheduling software, electronic health records (EHR) systems, and standard office software (e.g., Microsoft Office).

Preferred Qualifications :

Responsibilities :

Skills :

The required skills enable the Lead Receptionist to efficiently manage patient flow and administrative tasks while maintaining a calm and professional demeanor. Strong communication skills are essential for interacting with patients, staff, and external contacts, ensuring clarity and empathy in all exchanges. Leadership and organizational skills are applied daily to coordinate the reception team, prioritize tasks, and maintain an orderly front desk environment. Proficiency with healthcare software and technology supports accurate scheduling, record-keeping, and compliance with privacy regulations. Preferred skills such as bilingualism and knowledge of billing processes further enhance the ability to serve a diverse patient base and contribute to the overall operational success of the healthcare facility.

Mon - Fri; hours based on company needs