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Provider Experience Specialist

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

This position is responsible for answering incoming telephone inquiries from provider offices, internal teams, and market line calls. Additionally, this role will be making outbound phone calls and building relationships with assigned medical providers and the Health Plans to obtain required medical charts on behalf of our clients. As a Provider Experience Specialist, they will assist with pushbacks, escalated groups, and special projects for the Outreach Department.

You will :

• Manage inbound / outbound calls professionally and in a timely manner
• Must have strong customer service skills
• Research required information using available resources
• Handle and resolve scheduling issues with Provider Office while on the call
• Work inventory that comes back from the health plan in a PNP Release status
• Merge and reassign orgs as needed
• Responsible to meet company set performance goals (KPIs)
• Must be a team player and willing to adapt to change
• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
• Respond to questions or concerns from provider offices
• Handle moderately complex issues and problems and possess solid working knowledge of subject matter
• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
• Assist with additional work duties or responsibilities as evident or required

What you will bring to the table :

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. The estimated salary range for this role is $17 - $20 hourly. Comp Target for this role is $18 an hour.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion. This job is not eligible for employment sponsorship.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here.