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Inside Property Adjuster (Property Specialist II)

Encova Insurance is seeking an Inside Property Adjuster (Property Specialist II) for a home-based opening. While the preferred candidate will reside in Ohio or a surrounding state, we are open to hiring anywhere within our payroll footprint as seen on our careers page. In this role, you will report to a Manager, Property Claims.

Investigate, evaluate, estimate and process property claims primarily by phone or other internal communication channels.

Work in claims operations handling primarily :

• Personal and commercial losses including structure, contents, ALE, scheduled property and business income losses
• Contents claims
• Coverage questions

Provide customizable claims service to our insureds by appropriately assigning preferred contractors and / or independent adjusters to assist with field work.

Review work of all assigned independent adjusters and preferred contractors for quality and timely service.

Assist resolution specialists with tasks assigned, such as assisting with contents valuation and depreciation holdback.

Comply with claims organization's policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.

Must be capable of investigating and closing a minimum average of 70 (85 for primarily contents) elements per month.

Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.

Serve as a member of claims and other company integrated teams as assigned.

Obtain and maintain all applicable adjusters licensing.

Must pass the claims adjuster license exam(s) for applicable states within 6 months of being hired.

Maintain open lines of communication with agents, sales representatives, marketing and underwriting associates.

Perform other duties as assigned.

This position requires experience as an Encova Insurance inside property specialist or its equivalent in the industry.

5 years' property experience handling residential and commercial losses strongly preferred.

The internal candidate must have achieved an overall performance rating of at least "Meets Expectations" in the last two annual performance reviews.

The candidate must actively demonstrate the skills and abilities listed in the resolution specialist job description and must demonstrate good judgment in making decisions, good communication skills, and excellent people skills including positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public, good negotiation skills, and satisfactory setup and monitoring of all claims.

The candidate must have a thorough knowledge of claims settlement techniques, Encova's personal and commercial policy products, current legal decisions affecting claims handling, company procedures, policies and practices.

A college degree or equivalent in insurance or business is required.

Continuing insurance education is desired and may be obtained through IIA and / or CPCU or other accredited insurance education provider.

Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where your diverse ideas will be met with enthusiasm where you can learn and grow to your fullest potential.

What you can expect from us? Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to : a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations. Encova Insurance is an EOE / E-Verify employer.