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Property Administrator

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Essential Duties

• Act as primary point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service.
• Ensure that rental payments are posted on time and in an efficient manner. Assisting Property Manager with the collection and delinquency efforts.
• Assist Property Manager and Renewals Department to achieve resident retention targets.
• Conduct a Resident Journey move in touch point. Oversight of Mid-lease touch points to ensure a successful renewal experience
• Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes.
• Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments.
• Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout the duration of their lease term.
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Required Education and Experience

Preferred Education and Experience

Required Knowledge

Required Skills

Work Styles & Behaviors

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.