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Project Manager

We are searching for an experienced Project Manager at our Salt Lake City, UT facility.

Summary : The Associate Project Manager is responsible for coordinating installation schedules and communicating with both internal and external stakeholders, including Operations, Engineering, Dealers / Installers, and Customers. This role will serve as a primary point of contact for customer support inquiries, including warranty claims, technical assistance, and service-related troubleshooting. The ideal candidate will thrive in a fast-paced environment and provide excellent service through proactive communication, timely follow-up, and resolution ownership.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform each essential functions / duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties / functions may be added or assigned.

Manage and maintain customer installation schedules.

Coordinate delivery logistics and timelines with customers and internal teams.

Prepare and gather documentation for submittals and respond to related inquiries.

Respond promptly and professionally to warranty and technical support requests.

Investigate and resolve product or service issues by clarifying the concern, identifying root cause, and determining the most efficient solution.

Take ownership of issues, including facilitating corrections or handoffs to the appropriate department, and ensuring timely follow-up through to resolution.

Maintain high levels of customer satisfaction through clear communication and consistent service delivery.

Accurately document all communication, resolutions, and follow-up actions.

Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.

Ability to communicate effectively with cross functional teams.

Travel up to 50% of the time.

All other duties as assigned.

Minimum Requirements : Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role or 1 year experience with the Company as a Site Service Installer Associate or bachelor's degree preferred in Business, Communications, or a related field. Equivalent combination of education and relevant experience will be considered. Experience in technical troubleshooting or working within a manufacturing / engineering environment is a plus. ERP and CRM experience preferred (Infor, NetSuite, or similar systems). Strong communication skills (both written and verbal). Ability to handle multiple projects and deadlines with attention to detail. Effective problem-solving and critical thinking skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Comfortable working with CAD viewing tools and ERP / CRM platforms. Able to adapt in a fast-paced environment and interact with diverse personalities. Organized, self-motivated, and solutions oriented.

Physical Requirements : Prolonged periods sitting at a desk and working on a computer. Onsite support of installation projects may require standing for up to 810 hours and lifting up to 50 lbs. Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces. Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, and steel-toe boots. Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.