Program manager serp_jobs.h1.location_city

21st Century Home Health Services (21HHS) is committed to both its patients and employees, as demonstrated by its exceptional outcomes. The company's hospital readmission rates consistently remain under 10%, well below the industry average of over 15%. 21HHS has also set a high standard for employee satisfaction, earning recognition as a 2024 Top Workplace for its supportive, empowering work environment, open communication, professional growth opportunities, and culture of recognition.

As the fastest-growing home health agency in Northern California, 21HHS has recently expanded into the greater Sacramento area. Positive reviews on platforms like Yelp, Google, Glassdoor, and Indeed further affirm the company's commitment to quality care and employee excellence, solidifying its leadership in the home health industry

This is a unique opportunity for a driven professional to build a best-in-class data infrastructure that supports an innovative, AI-driven future for a rapidly growing organization, while collaborating with a dynamic leadership team.

As a Technical Program Manager at 21st Century Home Health Services, you will play a critical role in shaping how we use data to drive smarter decisions and better patient outcomes. At the highest level, you will be responsible for building the technical program framework that aligns business needs with scalable, reliable, and secure systems. This includes designing and maintaining governance, ingestion, transformation, and visualization processes to ensure data integrity, quality, and accessibility across systems.

We are also implementing Salesforce as the central hub for day-to-day operations, and you will lead this initiative. You will bring experience managing Salesforce implementations, coordinating vendors, and guiding system workflows. Ideally, you have overseen large-scale projects lasting one to two years and know how to balance structure with flexibility. Beyond execution, you will serve as a connector between engineering, clinical operations, and leadership, translating complex technical requirements into actionable roadmaps that advance both operational efficiency and long-term strategic goals.

This position requires independent thinking, a consultative approach to problem-solving, and a strong professional drive.

Our current tech stack includes Snowflake, Mulesoft, Salesforce (in implementation), RingCentral, Kinnser, CareStitch, Workato, Zapier, Monday.com, Domo, Waystar, Paylocity, Careport, Lever (ATS), and Adobe. Direct experience with all of these tools is not required. What matters most is your ability to learn quickly, adapt to changing needs, and lead projects with confidence.

21st Century Home Health Services is the fastest-growing home health company in Northern California. Even with our rapid growth, our culture maintains a family feel where people support one another and share in the mission.

This is a Monday-Friday onsite role based at our beautiful new Headquarters in Burlingame, CA.

What you'll be doing :

• Lead and manage technology and process transformation projects, ensuring milestones, scope, and deliverables are achieved.
• Build and manage project plans, coordinate vendors and internal teams, and hold stakeholders accountable.
• Lead system implementations (CRM, automations, dashboards, etc.), from setup and testing through launch.
• Gather requirements, document workflows, and align outcomes with business needs across multiple departments.
• Facilitate workshops to resolve blockers and keep momentum.
• Drive change management including training, communications, and adoption support.
• Track success metrics such as timeliness, adoption, efficiency gains, and impact on staff or patients.

What we're looking for :

Why you should come work for 21HHS :

120,000 - $140,000 a year

The base salary, not including bonus, for this position is $165,000-$185,000 a year.

21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or