Program analyst serp_jobs.h1.location_city

Job Summary :

The Billing Analyst will support the accounting department and billing team by liaising between the Company’s billing operations and client services. The billing analyst will properly monitor accounts receivables, handle interdepartmental billing resolutions, troubleshoot, diagnose, and coordinate efforts to resolve or improve accurate billing. The billing analyst will play a crucial role in the billing operations by accurately creating invoices, managing billing records and reports, performing data entry, and ensuring the smooth flow of analysis data.

Duties / Responsibilities :

• Creating, issuing, and sending accurate invoices.
• Detect and resolve errors in billing operations and other interdepartmental or client service-related matters.
• Monitor billing records, transactions, accounts receivable for inaccuracies and clarify discrepancies.
• Develop a relationship with client service team members to ensure the billing team has the correct and accurate information to bill clients.
• Handle client billing complaints and questions regarding discrepancies with white glove service, analyze the data in the system, coordinate with interdepartmental teams to correct inaccuracies, and resolve billing issues.
• Manage client account reconciliations by analyzing data, researching, and follow-ups.
• Build and maintain relationships with management and clients to create analytical reports, provide billing resolution, and make recommendations on improvements to billing scenarios.
• Responsible for receiving, tracking, researching, and managing escalated requests from the Company’s top clients / cases to ensure we meet SLAs, provide resolutions within the committed timelines, and ensure quality service.
• Perform other related job duties as assigned.

Required Skills and Competencies :

Education and Experience

Note : This position is fully on site in Weston, FL

ABOUT PCI

Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 600 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business!

WHY PCI

Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.

Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, location, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.

By completing this application you certify that the information provided is truthful and accurate. You understand that providing false or misleading information will be the basis for rejection of your application, or if employment commences, immediate termination. You authorize PCI / OI to contact former employers and educational organizations regarding your employment history and education. You authorize former employers and educational organizations to communicate information fully and freely regarding your previous employmen t, attendance, and grades.

The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.

You have carefully read the above certification and understand and agree to its terms and conditions.