Product support specialist serp_jobs.h1.location_city
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Product support specialist • usa
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We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY.You will serve as the first line of support for our two SaaS platforms -.
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Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance team in search ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
ZOLL Acute Care Technology Product Support Specialist II.At ZOLL, we're passionate about improving patient outcomes and helping save lives.
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Have you got what it takes to succeed The following information should be read carefully by all candidates.Freezing Point is the fastest growing frozen beverage company in the US and the maker of F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Box (NYSE : BOX) is the leader in Intelligent Content Management.Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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We are hiring for a Product Support Specialist who will report to the Manager of Imaging Service and involves direct interaction with Fujifilm customers, internal teams, and third-party vendors.The...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Partnering closely with Operations and Technical Services, you’ll ensure all quality control systems meet strict FDA and cGMP standards (21 CFR 211 and 212).
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Responsible for answering internal / external customer phone calls and e-mails related to product installation, troubleshooting, repair, recommendation, specifications and warranty procedures.Analyze...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Product Support Specialist
Garnet RiverSaratoga Springs, NY, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionBachelor's degree or equivalent experience (preferred fields : Communications, IT, Business, or related). Strong written and verbal communication skills. Basic technical aptitude and willingness to learn app troubleshooting. Excellent problem-solving and customer service skills. Ability to multitask and work efficiently in a fast-paced environment. Prior experience in customer support, IT helpdesk, or SaaS environment is a plus but not required.
We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY.
You will serve as the first line of support for our two SaaS platforms - Consa , an AI-driven behavioral-health intelligence solution, and Quidi, a document intelligent and process automation solution. In this role, you will be the first line of contact for users of Consa and Quidi applications. You will help customers resolve technical issues, answer product-related questions, and collaborate with the product and engineering teams to improve the user experience. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning how technology works.
Job Duties
- Provide prompt and friendly support to users via chat, email, or phone.
- Troubleshoot technical and account-related issues within the apps.
- Document user issues and feedback accurately in our support system.
- Escalate complex issues to senior support or engineering teams as needed.
- Assist with onboarding and educating users about new features and updates.
- Identify recurring issues and suggest improvements to the support process or product.
- Contribute to and update knowledge base articles, FAQs, and help center resources.
Qualifications
Hourly Rate Range
$20.00 - $25.00, based on experience.
At Garnet River, we combine innovative technology with a people-first mindset. You will work with a collaborative team focused on improving customer experience and driving technology adoption.
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.
Garnet River LLC is an Equal Employment opportunity / Affirmative Action (EEO / AA) employer. Minorities / Female / Disabled / Veteran (M / F / D / V)