Optical assistant serp_jobs.h1.location_city

Job Summary :

Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.

Essential Responsibilities :

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
• Transmits and orders all eyeglasses prescriptions for the SCAL region.
• Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
• Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
• Ensures information received is accurate and appropriate for prescription.
• Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
• Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
• Prepares activity, usage, and backorder reports.
• Acts as liaison between vendor, Optical Lab, and branches.
• Communicates with branches on an ongoing basis to resolve order issues.
• Answers telephones, emails and electronic messaging systems to provide service to branches.
• Demonstrates accuracy in communication and data entry.
• Ability to use a manual lensometer, neutralize glasses and final inspection.
• Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
• Other duties as required.

Pay Grade : 13

Basic Qualifications :

Experience

Education

License, Certification, Registration

Additional Requirements :

Preferred Qualifications :

Primary Location : California,Los Angeles,Regional Service Center

Scheduled Weekly Hours : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

Working Hours Start : 08 : 00 AM

Working Hours End : 04 : 30 PM

Job Schedule : Full-time

Job Type : Standard

Worker Location : Onsite

Employee Status : Regular

Employee Group / Union Affiliation : B01|SEIU|Local 399

Job Level : Entry Level

Department : Regional Service Center - Optical Lab - Administration - 0806

Pay Range : $27.61 - $30.59 / hour

Travel : No

On-site : Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment :