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Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department : Fulfillment Operations

Location : Belton, MO

Position Description

This role will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics and kitting and assembly
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company procedure, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education / Experience

Knowledge, Skills, and Abilities

Success Attributes

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Benefits :

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.