Operations associate serp_jobs.h1.location_city

Operations Associate

About Harbor.ai :

Harbor.ai is transforming the specialty insurance market with a platform-first approach to excess and surplus lines. We serve carriers, brokers, and MGAs by automating complex underwriting workflows and streamlining the quote-to-bind process. Our technology enables faster, more accurate placement decisions in a market segment that demands both speed and precision. Founded in 2018, we're a venture-backed InsurTech based in New York City, working with leading carriers and expanding our enterprise partnerships.

Note :

This role is 100% on-site at our Corporate Headquarters in New York City.

Basic Qualifications

Bachelor's degree

2+ years of experience in operations, program management, or related operational roles

Track record of managing cross-functional projects and driving initiatives to completion

Preferred Qualifications

Experience in insurance operations, InsurTech, or FinTech environments

Familiarity with specialty insurance workflows (surplus lines, underwriting, or broker operations)

Experience in fast-paced technology or startup environments

Key Responsibilities

Drive operational initiatives that support insurance workflow automation and process improvements

Collaborate with product, engineering, and business development teams to execute strategic priorities

Manage cross-functional projects related to carrier partnerships, broker operations, or platform enhancements

Coordinate meetings, project timelines, and resource allocation across teams

Prepare regular status updates and operational reports for leadership

Support data-driven decision making through operational analytics and process metrics

Required Skills & Experience

1+ years in program or operations management with proven execution track record

Strong analytical and problem-solving capabilities, particularly around process optimization

Excellence in stakeholder management and executive-level communication

Proficiency with project management tools and productivity platforms

Demonstrated ability to document processes and identify operational improvements

Success Traits

Strong ownership mindset with exceptional attention to detail

Thrives in fast-paced, dynamic startup environments

Professional maturity with sound judgment in ambiguous situations

Adaptable and collaborative across all organizational levels

Comfortable navigating insurance industry terminology and workflows

Please note that any emails from recruiters will be printed, then ceremoniously disposed of.

Working with Harbor.ai

Harbor is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to Careers@harborai.net

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.

Harbor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor, its employees, and others as required or permitted by law. Additionally, Harbor.ai participates in the E-Verify program in certain locations, as required by law.

Harbor is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at Careers@harborai.net