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Outsourced Services Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This Outsourced Services Consultant supports the Corporate Services team by managing day-to-day operations and vendor relationships across services such as travel, corporate cards, mailroom, records management & fleet. This role is responsible for monitoring and responding to inquiries from shared inboxes, ensuring timely and accurate communication with internal stakeholders and external vendors. The role also involves invoice reconciliation, reporting, content management for internal tools, and supporting process improvements to enhance service delivery and operational efficiency.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

• Supports Corporate Services team on managing relationships for travel, corporate cards, mailroom operations, records management, fleet & office supplies.
• Serve as the primary point of contact for managing shared inboxes related to Corporate Services functions, ensuring timely and accurate responses to internal and external inquiries.
• Evaluate program goals set by leadership and ensure alignment with internal policies and procedures; communicate updates and expectations to both vendors and internal stakeholders.
• Works with internal departments and external vendors to ensure the timely and accurate settlement of vendor payments and reconciliations.
• Reconciles and approves final billings from outsourced providers, to ensure accuracy of charges. Coordinates necessary reports & documents for accounting chargebacks.
• Deliver reporting to leadership on vendor performance, including actionable recommendations for improvement.
• Analyze and maintain data; identify trends and opportunities to improve efficiency, strengthen vendor relationships, and generate cost savings.
• Maintain and update content within the company's Travel Management tool and intranet; streamline communication channels and ensure timely dissemination of process changes across the organization.
• Builds and maintains collaborative relationships with vendors.
• Communicate program updates, enhancements, and process changes to employees to ensure understanding and compliance with corporate service programs.

May perform additional duties as assigned.

Reporting Relationship

Skills, Knowledge & Abilities

Education & Experience