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Sr. Associate, Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.

Key Responsibilities

Daily Settlement Oversight

Monitor and validate all settlement transactions, including Fedwire and ACH drawdowns.

Reconcile Funds Drawdown and Fedwire reports against bank statements.

Exception Management

Identify and escalate discrepancies or delays to Client Services, Treasury, Compliance, and Implementations teams.

Track and report late drawdowns; assess applicable fees.

Manual Transaction Processing

Execute manual wires and ACH transactions in accordance with established guidelines.

Ensure accuracy of amounts and proper reconciliation.

Compliance & Reporting

Maintain settlement monitoring logs and late drawdown trackers.

Prepare and distribute compliance reports, ensuring sensitive data is truncated before external sharing.

Process Improvement

Recommend enhancements to settlement monitoring controls and automation opportunities.

Contribute to documentation updates and adherence to internal procedures

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least 1 year of experience in Microsoft Office or G Suite

At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications :

Bachelor's Degree or military experience

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX : $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.