Management consultant serp_jobs.h1.location_city

Job Description

Job Description

The entry level Client Management Consultant (CMC) position is a vital part of Sentient Jet. As the key to Client satisfaction, this department is critical to the continued success of the Sentient brand and company as a whole. The CMC is Sentient’s voice to the client, and provides the connection between the client and operations.

Successful CMC’s are passionate about service and are customer centric. They look to provide premier customer service by responding promptly to client requests, and possessing a keen intuition that allows them to anticipate the client’s needs and exceed expectations. Keys to being successful include excellent communication skills, the ability to multi-task, being team and solution oriented with a positive approach. CMC’s are constantly looking for ways to enhance the client’s experience with Sentient.

Schedule : Must be flexible to work nights, weekends and holidays as schedule covers a 24 x 7 operation. Overnight shift duties will be trained and scheduled only if completely necessary.

Location : Quincy, MA

A day in the life…

• Ensure seamless, world class client service experiences over the phone and through various communication tools responding to client requests and anticipating unstated needs.
• Consistently and accurately execute on detailed work processes.
• Actively listen and provide solutions to client issues.
• Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter that information into the automated application.
• Provide direct guidance and assistance to clients regarding Sentient products, services and requests.
• Take ownership of potential problems, offering creative solutions through completion.
• Prompt and concise communication with clients, the internal Command Center, support teams, vendors and Senior Management.
• Ability to utilize multiple communication channels.
• Perform additional duties and projects as requested.

Skills and Attributes :

Prior Experience :

Successful CMC’s have the opportunity to grow into additional roles :

The CMC position offers the successful CMC the future opportunity for growth within the department as well as other opportunities within the company in various departments.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.