Liaison serp_jobs.h1.location_city

Position : 700202

Department : Health Services

Reports to : Clinic Front Office Supervisor

Shift Differential Premium : $1.50 per hour for hours worked between 6pm-6am

Schedule : Monday - Friday 7 : 30am - 4 : 30pm

Status : 100% Full-Time Non-Exempt Union

Probation : 90 days

Benefits : Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement Plan

Centers Mission :

Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY : As the nations largest and most experienced provider of LGBT medical and mental health services we help LGBTQ people lead healthier happier lives by keeping their minds and body well. All services are free or low cost. Were also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.

JOB SUMMARY : Under the direct supervision of the Program Supervisor the Clinic Liaison will be responsible for the following :

ESSENTIAL FUNCTIONS :

Adhere to and assist in the implementation of all business office procedures.

Rotate monthly to all departmental stations including front desk medical records and phones.

Greet clients at the reception area and during telephone conversations to ensure a welcoming pleasant and professional response to all clients and interoffice relations.

Front desk reception including patient check-in scheduling of appointments and making preliminary assessments of clients to ensure appropriate client services.

Record all client payments or co-pays for services rendered and ensure accurate monetary transactions daily balancing and reconciliation sheets.

Maintain all daily and monthly schedules for medical mental health and social services personnel.

Check client eligibility with insurance carriers including completing Medi-Cal reservations for care (TARs).

Assist in maintaining medical records filing system including routing charts to providers accurate record-tracking medical record filing loose-sheet sorting.

Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures.

Provide clinic phone coverage including scheduling and canceling appointments placing appointment reminder calls and providing general information about services offered.

Train and work with clerical volunteers as needed.

Perform daily administrative functions as assigned such as word processing and general communications (voice written and electronic).

Attend and actively participate in staff meeting

JOB QUALIFICATIONS AND EXPERIENCE :

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

A passion for the Centers work and its mission to make the world a better place for LGBTQ people.

At least one year healthcare office experience preferred.

Able to work flexible hours including Saturdays and evenings.

Strong communication organizational interpersonal skills with a high level of attention to detail.

Demonstrated ability to work as a team member in a high-client volume environment.

Typing speed of at least forty-five (45) wpm.

Proficiency with word processing spreadsheets Internet etc.

Strong customer service skills.

Bilingual skills a plus (English / Spanish fluency preferred).

Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical / physical / mental condition pregnancy / childbirth and related medical condition age marital status or veteran status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Centers premises subject to applicable federal state and local laws. For more information please contact

Key Skills

Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 23