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Information technology manager • overland park ks

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Manager, Technology Service Desk

Manager, Technology Service Desk

Security BenefitOverland Park, KS, United States
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We're Looking for an experienced IT Service Desk Manager!.Security Benefit is a leader in the U.We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Information Technology Professional (IT Support)

Information Technology Professional (IT Support)

US NavyKansas City, MO, US
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At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Emerging Technology Product Manager

Emerging Technology Product Manager

UMB Financial CorporationKansas City, MO, United States
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TUCE and introducing greater innovation and efficiencies into our solutions and operating model.Emerging Technology Product Manager,. AI / ML platforms and services that enable innovation across the f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Communications and Public Information Manager

Communications and Public Information Manager

Jackson CountyKansas City, MO, United States
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It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committed to bringing passion and customer focus to the business. Manage daily operations of the Communications ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Senior Manager, Technology Implementation (Workfront)

Senior Manager, Technology Implementation (Workfront)

BetMGMKansas City, MO, United States
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We are revolutionizing sports betting and online gaming in the United States.We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.You know our name t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Enterprise Sourcing Manager - Construction Emerging Technology

Enterprise Sourcing Manager - Construction Emerging Technology

T-Mobile USA, Inc.Overland Park, KS, United States
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Workplace Technology Services Manager

Workplace Technology Services Manager

BlueScope BuildingsKansas City, MO, United States
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For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the larges...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Emerging Technology Product Manager

Emerging Technology Product Manager

UMB BankKansas City, MO, United States
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TUCE and introducing greater innovation and efficiencies into our solutions and operating model.Emerging Technology Product Manager,. AI / ML platforms and services that enable innovation across the f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
tutor - Information Technology

tutor - Information Technology

BUKIKansas City, MO, US
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Do you want to earn money by teaching? Would you like to have a flexible schedule without being in the office all the time? Are you creative and do you like to implement your own teaching strategy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Information Technology Professional (IT Support)

Information Technology Professional (IT Support)

U.S. NavyPrairie Village, KS, United States
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ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Assistant Professor, Information Technology

Assistant Professor, Information Technology

Johnson County Community CollegeOverland Park, Kansas, US
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This faculty position in the Information Technology department is within the Computing Sciences and Information Technology Division. The Faculty member is expected to possess expert level knowledge ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Medical Information Manager

Medical Information Manager

VirtualVocationsKansas City, Missouri, United States
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A company is looking for a Medical Information Manager to oversee the development and dissemination of medical information in support of clinical research initiatives. Key Responsibilities Manage ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Computer Information Systems Manager (Remote)

Computer Information Systems Manager (Remote)

Keller Executive SearchKansas City, MO, US
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Remote Computer Information Systems (CIS) Manager.As we continue to expand, we are seeking a Remote Computer Information Systems (CIS) Manager to oversee our IT infrastructure, ensure cybersecurity...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sr Project Manager, HR Technology Delivery

Sr Project Manager, HR Technology Delivery

T Mobile USOverland Park, KS, US
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Senior Project Manager, HR Technology Delivery.At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.All team members receive a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Director Information Technology Operations

Director Information Technology Operations

Tekgence IncKansas City, MO, United States
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Position : IT Operations Director – Data Center & AI Infrastructure.The IT Operations Director is responsible for leading, managing, and evolving the organization’s data center ecosystem, ensuring h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Information Technology Developer II (Artificial Intelligence)

Information Technology Developer II (Artificial Intelligence)

K&L GatesKansas City
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At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Workplace Technology Services Manager

Workplace Technology Services Manager

BlueScope Steel LimitedKansas City, MO, US
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End User And Collaboration Services Leader.For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit.Through ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technology Modernization - Alliance Manager

Technology Modernization - Alliance Manager

Grant Thornton LLPKansas City, MO, US
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At Grant Thornton, we believe in making business more personal and building trust into every result for our clients and you. Here, we go beyond your expectations of a career in professional service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Corporate Technology Strategy, Blockchain Senior Manager

Corporate Technology Strategy, Blockchain Senior Manager

PwCKansas City, MO, United States
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At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations.They analyse market trends, assess business performance, and develop recommendations to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Manager, Technology Service Desk

Manager, Technology Service Desk

Security BenefitOverland Park, KS, United States
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We're Looking for an experienced IT Service Desk Manager!

About the Company :

Security Benefit is a leader in the U.S. retirement market with more than $55 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.

We're proud to have been recognized as one of the best in the business :

  • Named to Ward's 50 list of top-performing life-health insurance companies
  • Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024

About the Role :

We are seeking an experienced Service Desk Manager to lead IT support operations across a cross-platform environment. This role requires strong leadership skills to manage distributed teams across multiple time zones while ensuring 24 / 7 support for AWS and Microsoft infrastructure. The ideal candidate will excel at cross-functional collaboration and building knowledge-sharing capabilities within technical teams.

The Manager, Technology Service Desk position reports to the Director, Infrastructure & Security Operations and can be based out of our home office in Topeka, Kansas, our Overland Park, Kansas location. We work a hybrid schedule, offering flexibility to work both remotely and on-site.

Leadership & People Management

  • Lead and develop global IT Service Desk and Infrastructure Operations teams across onsite and offshore locations.
  • Recruit, onboard, and retain top talent; foster a culture of accountability, empathy, and continuous learning.
  • Conduct regular coaching, mentoring, and performance reviews to build a high-performing support organization.
  • Develop and manage staffing plans, shift schedules, and escalation processes to ensure 24 / 7 coverage.
  • Champion change management and drive adoption of new tools, processes, and technologies.

    • Operational Management

  • Oversee day-to-day IT Service Desk and infrastructure operations, ensuring SLAs are met for incident, problem, and request management.
  • Define and refine KPIs including First Call Resolution (FCR), Mean Time to Resolution (MTTR), and user satisfaction metrics.
  • Coordinate platform upgrades, patching, and hardware lifecycle projects from the support perspective.
  • Build and maintain strong working relationships with senior leadership, providing direct, personalized IT support. Manage executive-level incidents with urgency, discretion, and exceptional service delivery
  • Lead incident response, root-cause analysis, and post-mortem reviews to drive continuous improvement.
  • Manage ITSM tools (e.g., Jira Service Management, Confluence) and ensure process standardization.
  • Build and maintain a robust knowledge base to streamline issue resolution and reduce repetitive tickets.
  • Maintain vendor and partner relationships for escalation and support continuity.

    • Strategic & Business Alignment

  • Translate operational risks and technology gaps into business-impact language for executive reporting.
  • Develop and present operational dashboards and insights to leadership on performance, staffing, and technology debt.
  • Collaborate cross-functionally with infrastructure, security, and application teams to ensure cohesive change management and communication during outages or upgrades.
  • Ensure compliance with regulatory and audit requirements (e.g., SOX, HIPAA, ISO).
  • Contribute to annual budgeting, resource forecasting, and strategic capacity planning.

    • What We're Looking For :

  • 8+ years of experience in IT service desk operations or technical support management roles
  • 6+ Leadership experience in regulated IT environments (finance or healthcare preferred)
  • Understanding of AWS services and Microsoft technologies (Windows Server, Active Directory, Office 365)
  • Proficiency with ITSM tools (Jira Service Management), Jira Software, and Confluence
  • Familiarity with ITIL practices, service management tools, and SLA enforcement
  • Excellent communication skills with ability to interact across all organizational levels
  • Strong project management skills and analytical mindset with reporting tools experience
  • High emotional intelligence and conflict resolution experience

    • Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • ITIL certification (Foundation or higher)
  • AWS or Microsoft Azure certifications
  • PMP or similar project management certification

    • Why Choose Security Benefit?

    When you join our team, you're not just getting a paycheck - you're getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here's what you can expect as a full-time Security Benefit associate :

  • Competitive salary and annual incentive bonuses to reward your contributions.
  • 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
  • Paid parental leave after 90 days of service.
  • Comprehensive medical, dental & vision insurance.
  • 401(k) with company match, plus Profit Sharing & Savings Plan.
  • Short- and Long-Term Disability Insurance to give you peace of mind.
  • Flexible Spending Accounts for medical and dependent care.
  • Life Insurance to protect your loved ones.
  • Educational assistance to support your career development.
  • Associate assistance programs for your personal and professional well-being.

    • Ready to Make an Impact?

    Apply today by visiting our career page to submit your resume. We're excited to meet you!

    Security Benefit is an Equal Opportunity Employer.