Health care assistant serp_jobs.h1.location_city

Front Desk And Communications Center Assistant

This position provides front-line office and telephone customer service support for the Health Center at Auraria's Front Desk and Communications Center, Health Information, MSU Denver Student Health Insurance, and Auraria Immunizations. Position provides customer service, scheduling of patients, directs questions to the appropriate resources, serves as a liaison to back office clinical personnel, answers phones, inputs data to the Health Center's electronic medical records database, copies, files and verifies insurance coverage.

Duties / Responsibilities

Customer Service & Front Desk And Communications Center

• Provides patient care information over the telephone, through patient portal, or at front line operations based on established protocol and according to HIPAA and FERPA Laws.
• Schedules patient appointments, including operation of telehealth system.
• Confirms patient's health insurance network, eligibility, and benefits and coordinates with Health Center Billing Department.
• Engages as a liaison for students and patients with clinical providers, insurance providers, University and State officials.
• Represents Health Center at Auraria, MSU Denver Student Health Insurance and Auraria Immunizations at campus outreach programs.
• Welcomes guests and patients.
• Establishes and maintains patient records.
• Communicates with patients and clinical staff, including the use of secure electronic systems.

Insurance And Immunization Support

Health Information Management (HIM) - Secondary Support

Required Qualifications

Preferred Qualifications

Work Hours

Salary for Announcement

We anticipate the qualified candidate to be placed between $50,900 - $58,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply

For full consideration, please submit the following documents :

3 professional references will be required of the finalist. One reference must be a prior supervisor.

This position will remain open until filled. Please apply by November 14, 2025 for consideration. Official transcripts will be required of the candidate selected for hire. If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu.

Important Note : Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications. In addition, the finalist must adhere to the Health Center at Auraria's immunization requirements.