Director software engineering serp_jobs.h1.location_city

Global Aftermarket Engineering Leader

In alignment with Ruhrpumpen's 2030 Aftermarket Strategy, this role is responsible for leading the global Aftermarket Engineering organization. The position ensures the delivery of high-quality engineering services, drives customer satisfaction, and strengthens Ruhrpumpen's position as the supplier of choice in the aftermarket sector.

Key Responsibilities :

• Lead and manage the global Aftermarket Engineering team, including engineers and technical staff, ensuring alignment with strategic objectives.
• Oversee the delivery of engineering services such as troubleshooting, failure analysis, vibration analysis, system optimization, performance re-rates, upgrades, and retrofits.
• Provide technical leadership and direction in resolving complex customer issues, ensuring timely and effective solutions.
• Identify customer needs and develop actionable solutions that enhance performance, reliability, and satisfaction.
• Deliver continuous feedback to support product and process improvement initiatives across the organization.
• Represent the Ruhrpumpen brand with professionalism and strong customer-facing skills, building trust and converting challenges into business opportunities.
• Collaborate with other Ruhrpumpen business units to reinforce a customer-centric culture and share technical expertise.
• Support the development, training, and performance evaluation of the Aftermarket Engineering team, promoting growth and technical excellence.
• Contribute to building and promoting the Ruhrpumpen brand as the Aftermarket Supplier of Choice.
• Perform additional duties as assigned by the Supervisor.

Qualifications :

At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. We are one team! Join our growing team!