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We are seeking a skilled Client Support Engineer with hands-on experience in eTerra to support configuration, maintenance, troubleshooting, and operational processes within our Grid Management System. The ideal candidate will be proficient in SCADA model updates, switch order management, and both server-side and client-side system administration.
Key Responsibilities :
Configure and maintain eTerra systems including server and client environments
Monitor Client operations and respond to system alerts and anomalies
Troubleshoot issues across server-side components, communication interfaces, and user applications
Perform SCADA model updates, including adding and modifying telemetry points, statuses, and remote control elements
Support the creation, validation, and lifecycle management of switch orders within the system
Collaborate with operations and engineering teams to ensure accurate and timely data representation in the Client
Document configurations, changes, and troubleshooting steps following operational standards
Participate in on-call rotation or after-hours support, as needed
Qualifications :
3+ years of experience working with eTerra or a comparable Client / EMS platform
Strong understanding of SCADA principles and grid operations
Experience with switch order creation, tracking, and execution workflows
Proficiency in Windows and / or Linux server environments
Familiarity with both front-end user tools and backend architecture of Client eTerra
Ability to read and interpret one-line diagrams and telemetry specifications
Strong troubleshooting skills and ability to work independently or as part of a team
Preferred Qualifications (Nice to Have) :
Experience with eTerra Data Dictionary or equivalent modeling tools
Prior experience supporting a utility control room environment
Knowledge of NERC CIP or utility compliance standards