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Customer Success Specialist - Product Specialist

Customer Success Specialist - Product Specialist

SimplePracticeDenver, CO, US
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Customer Success Specialist - Product Specialist.At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Database Administrator - EPIC Cache / Iris

Database Administrator - EPIC Cache / Iris

UCHealthArvada, CO, United States
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Database Administrator - EPIC Cache / Iris.UCHealth UCHlth Admin 2450 Peoria.UCHlth Database Administration.Pay is dependent on applicant's relevant experience. This is a full-time, exempt / salary posi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Fulfillment Specialist

Fulfillment Specialist

WalgreensDenver, CO, US
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Job Summary : The Fulfillment Specialist is responsible for performing tasks involved in processing and shipping orders to the customer for Centralized Services Pharmacy Fulfillment Center.Responsib...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Database Administrator

Database Administrator

Back On My FeetDenver, CO, US
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Salesforce Nonprofit (NPSP)—to ensure data accuracy, integrity, and accessibility across departments.This role supports Development, Marketing, Programs, and Operations through ongoing mainte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
Senior Database Architect

Senior Database Architect

E LogicLakewood, Colorado, USA
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Department of the Interior (DOI) Interior Business Center (IBC).Personnel and Payroll Systems Division (PPSD).This role requires a comprehensive knowledge base to tackle high-impact assignments.Pla...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Database Administrator

Database Administrator

Apex SystemsDenver, CO
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CANDIDATES MUST HOLD AN ACTIVE SECRET SECURITY CLEARANCE OR HIGHER TO BE CONSIDERED FOR THIS ROLE.The Database Engineer supporting the OPIR Ground Infrastructure Team will integrate into a technica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior SQL Server Database Developer

Senior SQL Server Database Developer

Mastech DigitalDenver, CO, United States
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Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Senior SQL Server Database Devel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MongoDB Database Engineer || Hybrid in Denver, CO (Need locals only)

MongoDB Database Engineer || Hybrid in Denver, CO (Need locals only)

SibitalentDenver, CO, United States
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MongoDB Database Engineer || Hybrid in Denver, CO (Need locals only).MongoDB Database Engineer || Hybrid in Denver, CO (Need locals only). Be among the first 25 applicants.Hybrid in Denver, CO (Need...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sr. Database Architect

Sr. Database Architect

Graham TechnologiesDenver, CO, US
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Graham Technologies is seeking a Sr.Database Architect to support our customer.The selected candidate will design and implement scalable database architectures to support the government's HR ap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior DevOps Engineer- Autonomous Database

Senior DevOps Engineer- Autonomous Database

OracleBroomfield, CO, United States
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CITIZENSHIP as this role will support Oracle's Government Customers.TS / SCI w / Poly Security Clearance Required .Are you interested in the exciting challenges of building and operating large-scale di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Database Engineer

Database Engineer

DigitalOceanDenver
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We're looking for a Database Engineer who will specialize in the high-stakes, end-to-end migration of customer data and database systems. You will be the team's authority on data integrity, replicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Database Security Specialist

Database Security Specialist

VirtualVocationsArvada, Colorado, United States
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A company is looking for a Database Security Specialist to support government clients in securing databases across the enterprise. Key Responsibilities Review and remediate database scan findings,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
Senior Manager, Database Reliability

Senior Manager, Database Reliability

VIZIODenver, Colorado
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We are seeking a highly skilled and motivated Sr.Manager of Database Reliability to lead our dynamic team responsible for ensuring the reliability, performance, and scalability of our database plat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cloud DBA- Cloud Database Administrator

Cloud DBA- Cloud Database Administrator

CACIDenver, Colorado, United States
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Cloud DBA- Cloud Database Administrator.Job Category : Information Technology.Minimum Clearance Required to Start : TS / SCI with Polygraph. Percentage of Travel Required : Up to 10%.Type of Travel : Cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Database Architect

Database Architect

INSI CLOUD INCLakewood, Colorado, USA
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HRDs enterprise systems - including.This role is responsible for designing robust scalable and secure database architectures that enable high-performance data access reporting and integration acros...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Informatica Database Administrator

Informatica Database Administrator

ASM Research, An Accenture Federal Services CompanyDenver, CO, United States
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The Informatica Administrator is responsible for the installation, configuration, monitoring, maintenance, and optimization of Informatica software tools used for data and application integration, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Database Engineer

Database Engineer

BCforwardUSA, Colorado, Denver
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BCForward is currently seeking for a highly motivated.Please note this is the target date and is subject to change.BCforward will send official notice ahead of a. Please note that actual compensatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Add Your Resume to Our Database!

Add Your Resume to Our Database!

Red Canyon Engineering & SoftwareDenver, CO, US
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Do you want to help a small company make a BIG difference in space? Do you take ownership of your job and responsibility for your actions? Then come work for Red Canyon and help us continue our mis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Lead Product Manager - Enterprise Marketing Governance Database (Reusable Language)

Lead Product Manager - Enterprise Marketing Governance Database (Reusable Language)

Denver StaffingDenver, CO, US
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Lead Product Manager - Enterprise Marketing Governance Database.Become a part of our caring community and help us put health first. Humana is committed to delivering compliant, consistent, and membe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Customer Success Specialist - Product Specialist

Customer Success Specialist - Product Specialist

SimplePracticeDenver, CO, US
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Customer Success Specialist - Product Specialist

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team.

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

  • Address inbound customer inquiries regarding our platform's features

Answer all inbound support emails within 60 minutes or less, continually striving for faster response times

  • Triage incoming customer support emails to specialized CS team members as needed
  • Participate in live chat during our standard business hours
  • Schedule live customer screen-sharing sessions and phone calls as needed
  • Investigate and troubleshoot complex customer questions using intuitive problem-solving skills
  • Identify patterns in incoming support emails and chats, and keep an eye out for potential issues
  • Escalate product issues to our Technical Support Specialists
  • Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
  • Maintain alignment with the larger Customer Success team and other internal stakeholders
  • Identify and report knowledge gaps and work to get them added to our knowledge systems

  • Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed
  • Desired Skills & Experience

  • English proficiency
  • 1-2 years in a customer support or service industry role, serving a diverse and professional customer base
  • You have a bachelor's degree from an accredited college or university
  • You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
  • A sense of urgency to complete work efficiently and accurately
  • Comfortable with ambiguity to determine the best solution for our customers
  • Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)
  • Base Compensation Range

    DOP $38,700 - $60,100 per month