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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to :

Director, Data Center Services Center of Excellence

Data Center COE Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Are you passionate about delivering exceptional customer service and solving complex technical issues? Join ABB as a Field Service Engineer! You'll be the primary on-site representative, ensuring customer satisfaction, identifying improvement opportunities, and managing site work for larger projects. With a commitment to safety, you'll play a crucial role in driving continuous improvement and providing top-notch technical expertise. If you're ready to make a difference and grow with a global leader, apply now!

The work model for the role is Remote (#LI-Remote)

You will be mainly accountable for :

• Primary On-Site Representative : Serve as the main contact for ABB customers and field personnel.
• Customer Satisfaction : Plan and execute service work to meet customer expectations and ensure retention.
• Opportunity Identification : Work with customers to identify and address operational improvements and pain points.
• Site Work Management : Prepare and manage site work, including subcontractors, for larger projects.
• Technical Expertise : Perform complex field service tasks, troubleshoot issues, and provide technical consultation.
• Documentation and Reporting : Prepare and manage all necessary documentation and reports for service activities.
• Continuous Improvement : Identify and drive improvements in processes and products.
• Travel and Safety Compliance : Travel extensively and adhere to safety protocols and ABB's safety culture.

Qualifications for the role

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.

#MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

myBenefitsABB.com

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.