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Master Data Global Process Owner (GPO)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Master Data Global Process Owner (GPO) you will be accountable for end-to-end design, governance and continuous improvement of a core business process & data across all regions and key enterprise systems publishing or consuming Customer data. As a GPO you will define global standards, data quality and compliance rules, drives harmonization and standardization across regions, functions and business units, ensuring alignment with Alcon's strategic objectives and operational excellence. While focusing on Customer Master Data domain the GPO will be closely liaison with Product, Material, Vendor Process Owners at Fort Worth, TX. In this role a typical day will include :

• Own and maintain global process standards, documentation, and lifecycle governance, ensuring alignment with corporate objectives, regulatory requirements and internal controls
• Define, monitor and enforce global policies, KPIs, and performance targets.
• Lead initiatives to improve data accuracy, completeness, and consistency.
• Ensure alignment with regional and local process owners (RPOs / LPOs) and other business initiatives. Govern global documentation and training materials.
• Lead change management efforts to support process adoption and maturity
• Chair the regular GPO governance forum, driving cross-functional alignment and decision-making.
• Solicit, evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI, global impact, and strategic fit.
• Approve major system and process changes; escalate where necessary.
• Act as business approver for system / process enhancements and knowledge documentation
• Track ROI on process improvements and validate benefit realization (e.g., reduced cycle times, higher data accuracy).
• Lead or sponsor continuous improvement and transformation initiatives (e.g., FIT, Kaizen / Lean, Greenbelt projects) to remove bottlenecks, consolidate tools or increase automation
• Implement and optimize MDM tools and platforms
• Act as the single point of contact for CMD process matters; engage with regional teams, business units, and senior leadership.
• Build, lead, and engage a global network of RPOs and LPOs, facilitating regular knowledge?sharing sessions.
• Chair regular forums with LPOs and RPOs to align on global requirements and share best practices.
• Promote global adoption of standardized processes and tools.
• Collaborate with IT, Digital Health, Business Stakeholders, Finance, Legal, Compliance, and other functional teams to ensure process integration and alignment, and to ensure new systems / modules comply with global process design.
• Serve as escalation point for unresolved issues from RPOs / LPOs.
• Align with Process Expert Leads and other GPOs on cross-functional impacts.
• Adoption and adherence to global process standards and KPIs.
• Material improvement in data accuracy, completeness, and consistency
• Reduction in process deviations and local customizations.
• Timely and effective resolution of enhancement requests.
• Engagement and effectiveness of the RPO / LPO community.
• Effectiveness of Customer Master Governance at enterprise level
• Delivery of measurable improvements through transformation initiatives

WHAT YOU'LL BRING TO ALCON :

Preferred qualifications :

HOW YOU CAN THRIVE AT ALCON :

Alcon is an equal opportunity employer and participates in E-Verify. We take pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities.