Customer relations manager serp_jobs.h1.location_city

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Job ID

101820

Location

Colorado Springs

Position Type

Regular

Regular / Temporary

Regular

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Job Overview

SUMMARY

The Guest Relations Associate provides high level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Children's Hospital Colorado (CHCO) facilities. The Guest Relations Associate facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location. Duties may include, but are not limited to, greeting and directing patients and families to their destination; utilizing the Visitor Management System to verify visitor status and generate visitor badges; accessing Epic to confirm visitor authorization; and de-escalating difficult situations with patients, families, and visitors. This position also maintains the orderly, professional, efficient operation of the hospital's Visitor Management Program under minimal supervision.

Additional Information

Department Name : Visitor Management CSH

Job Status : Part-time 10 hours per week

Shift : Sunday, Monday, Tuesday 4pm -9pm,

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in Visitor Management System.
• Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate.
• Serves as an ambassador for CHCO by providing high level customer service support and assistance to patients, families, visitors and internal team members. Models respect, courtesy, and professionalism at all times.
• Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document; verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable.
• Provides first level de-escalation of difficult situations with patients, families, and visitors. Supports patient safety by adhering to and enforcing all infection control policies and safety guidelines; keeps all immediate areas clean and organized.
• Escorts all visitors to their destination.

SCOPE AND LEVEL

Guidelines : Trains in the field and assists higher level personnel to acquire learning through practical experience.

Complexity : Performs routine and / or basic tasks common to the field. Procedures, methods, and techniques to be used are well established with options to be considered well defined. Tools, work aids, and materials to be used are specified.

Decision Making : Duties assigned are primarily routine, repetitive, and restricted in intricacy with little or no discretion in how they are carried out.

Communications : Contacts with team members, clients or the public where factual information relative to the organization or its functions are received, relayed, or a service rendered according to established procedures or instructions.

Supervision Received : Under close supervision, the employee receives training to develop skills and abilities in a specific line of work or general occupational area. Work product is subject to close, continuous inspection.

MINIMUM QUALIFICATIONS

Education : High School Diploma or Equivalent

Experience : One year of administrative / clerical experience in a customer service environment.

Equivalency : A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.

Certification(s) : N / A

Licensure(s) : N / A

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range : $18.26 to $27.40

Benefits Information

As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.