Crm administrator serp_jobs.h1.location_city

Job Description

Job Description

Description

Office of Information Technology

NETWORK ADMINISTRATOR II

II. GENERAL INFORMATION

A. Briefly describe the purpose of the work unit.

The Chief Technology Office division exists to satisfy the business needs of our customers through the development of partnerships, nsulting, planning, application development and support, project management, responsiveness, and strategic thinking. Enterprise Applications delivers high-quality application development and support to its customers while looking for opportunities to use newer technologies to deliver those services more efficiently, effectively, and elegantly.

B. Describe any staffing or organizational changes related to this ntracted position.

N / A

C. Briefly summarize the purpose of this position.

This position provides technical network mmunications support. The position possesses functional knowledge pertinent to network (LAN / WAN / Network) mmunications technologies and is a ntributor to the development, testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to routers, switches, wireless access points and ntrollers, and VoIP technologies. This position remmends and obtains approval for network and security design changes that affect all supported sites.

III. PRIMARY JOB DUTIES

Document current, permanent, and primary job duties. The total of all duties must equal 100%. Document the attributes of current essential functions using the listing on the last page.

A. Duty : Network Operations and Maintenance

55 % of time

Required tasks to fulfill primary responsibility :

Provide daily technical operations support and technical expertise for network Infrastructure (hardware and / or software) as it relates to data transport (wired or wireless) and information technology.

Assist with the design, installation and nfiguration of network mmunications infrastructure, including routers, switches, wireless access points, and wireless LAN ntrollers.

Respond to critical outages and end-user technical issues escalated through the enterprise service desk.

May be required to travel to any agency or location within 50 miles of primary work location to provide services. Primary work location is 1575 Sherman Street Denver lorado.

Respond to ServiceHub tickets by providing first line response through troubleshooting and escalating the tickets as needed.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

Determine site requirements in order to set up site networking equipment.

Diagnose the cause of technical issues and determine and implement the best urse of action for repair or resolution.

Make decisions related to network design / administration and implement them acrdingly.

Make decisions regarding prioritization of workload.

In performing this duty, provide examples of typical problems or challenges enuntered by this position and the guidance used to resolve the problem.

ADAAA Essential Function

Yes / No

Functional Attributes :

Physical

Mental

Environmental

Hazards

B. Duty : Project Engagement

10 % of time

Required tasks to fulfill primary responsibility :

Provide high-level technical design remmendations to project managers and stakeholders on matters related to projects having network infrastructure mponents.

Order circuits, ordinate matters related to structured cabling, and install / nfigure network hardware and / or software as needed to support project efforts and deliverables.

May be required to travel to any agency or location within 50 miles of primary work location to provide services. Primary work location is 1575 Sherman Street Denver lorado.

Will primarily work on projects that have been identified as small in size and resources.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

Determine network design based on project deliverables.

Engage vendors or other OIT staff as needed to prioritize and schedule tasks relevant to technical implementations needed by projects.

Order hardware, software, and / or vendor circuits as needed.

In performing this duty, provide examples of typical problems or challenges enuntered by this position and the guidance used to resolve the problem.

There may be multiple priorities mpeting for this positions time.

Engage the Network Services Manager and / or -workers as needed to stay on task and find resolution in a timely manner.

May require travel.

ADAAA Essential Function

Yes / No

Functional Attributes :

Physical

Mental

Environmental

Hazards

C. Duty : Documentation and Monitoring

10 % of time

Required tasks to fulfill primary responsibility : :

Maintain documentation related to critical network infrastructure design, nfiguration, and maintenance.

Maintain rerds on maintenance ntracts and circuit unts, nfiguration, and capacity.

Design and nfigure automated monitoring and event notification systems as needed to maximize availability.

Participate in incident response and after-action review activities after critical system outages.

Update and close escalated service desk tickets in a timely manner.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

Decide what information is relevant to network documentation and how to best present it in a manner that is nsistent with Enterprise and agency standards.

Determine when and how to use existing monitoring utilities (i.e. SolarWinds) for troubleshooting or to maintain high network availability.

Prioritize service ticket workload.

In performing this duty, provide examples of typical problems or challenges enuntered by this position and the guidance used to resolve the problem.

There may be multiple priorities mpeting for this positions time.

Engage the Network Services Manager and / or -workers as needed to stay on task and find resolution in a timely manner.

ADAAA Essential Function

Yes / No

Functional Attributes :

Physical

Mental

Environmental

Hazards

D. Duty : Vendor Engagement

10 % of time

Required tasks to fulfill primary responsibility :

Engage vendors and outside nsultants as needed to support agencies\' network mmunications infrastructure. This includes but is not limited to ntacting vendors for assistance with structured cabling, MAC (move / add / change) work, and remote assistance to locations throughout the state.

mplete Circuit Order forms to order, upgrade, or cancel CSN and internet circuits

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

Determine tasks needed by the vendor and suggest an order of execution, if necessary.

Schedule meetings / walkthroughs to determine requirements.

Request regular status updates on vendor progress.

In performing this duty, provide examples of typical problems or challenges enuntered by this position and the guidance used to resolve the problem.

There may be multiple priorities mpeting for this positions time.

Engage the Network Services Manager and / or -workers as needed to stay on task and find resolution in a timely manner.

Vendors may not perform as expected.

ADAAA Essential Function

Yes

No

Functional Attributes :

Physical

Mental

Environmental

Hazards

E. Duty : Inventory and Asset Management

15 % of time

Required tasks to fulfill primary responsibility :

Manage and maintain inventory rerds of network hardware and software assets, including version software for those devices that require upgrades periodically.

Provide specific examples of regular, ongoing decisions made by this position related to this duty.

Decide which devices to ver maintenance on.

Decide what type of verage is needed on certain equipment

In performing this duty, provide examples of typical problems or challenges enuntered by this position and the guidance used to resolve the problem.

Be able to keep up with the turnover of network devices.

Lack of refresh cycles.

Not knowing what equipment exists and where.

Knowing who in the agencies to work with to gather information.

ADAAA Essential Function

Yes / No

Functional Attributes :

Physical

Mental

Environmental

Hazards

In performing this duty, provide examples of typical problems or challenges enuntered by this position, and the guidance used to resolve the problem.

ADAAA Essential Function

Yes / No

Functional Attributes :

Physical

Mental

Environmental

Hazards

IV. LINE AUTHORITY

Check the category that best describes the positions formal, direct supervisory responsibility.

x No formal supervisory authority.

VI. NDITIONS OF ntract

Pre-employment Physical Describe any special physical requirements :

Pre-employment Drug Testing Describe any specific test : :

Ongoing Functional Capacity Testing

lorado Drivers License

Regular

mmercial

List any endorsements required.

Essential Services Designation Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare.

Background Check Specify the type(s) :

Standard Criminal, DOR (FTI and TAX, DOR Lottery) and CDPS

Shift Work Explain :

On-call Status Explain :

Use, Handling, or Exposure to Hazardous Materials Explain :

Use of Firearms or Other Weapons Explain :

Travel Explain :

Some travel to remote work sites is required within 50 mile radius

Special Qualifications Different from the established minimum qualifications and required the first day on the job. Cannot be obtained through training or during probation / trial service. Explain :

Other Explain :

Highly desirable qualifications and experience :

mptia Network+ to include strong understanding of TCP / IP protol suite, network infrastructure mponents (routers, switches), network operations ( manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.

Excellent mmunication and interpersonal skills : Ability to effectively mmunicate technical information to users and lleagues, both verbally and in writing.

Customer service orientation : Strong focus on providing urteous and efficient support to internal and external users.

Problem-solving and analytical skills : Ability to identify and troubleshoot network issues efficiently and logically.

Familiarity with network management tools and protols like SNMP, CLI, and network monitoring platforms.

Experience working in ServiceNow ticketing system

Experience with Cis Meraki network equipment nfiguring, installing, troubleshooting, and supporting switches, and MX appliances

Python Scripting and automation in network administration

Certified Network Professional (CCNP) Route / Switch

Cis Certified Network Associate (CCNA)