Crm administrator serp_jobs.h1.location_city

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com / about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com / insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

Engages in data collection, maintenance, and analysis to support evaluation, assessment, and strategic planning for management decisions. Responsible for analyzing data from various sales programs and tools to sales teams and leaders and providing suggested courses of action to improve sales efforts or tool usage. If the candidate lives in Houston, we offer a hybrid schedule.

Job Responsibilities

• System Administration & Configuration : Manage user access, roles, and security settings, Configure workflows, business rules, and automation, & Customize dashboards, views, and reports
• Data Management & Integrity : Ensure data quality, perform backups, and manage integrations, & Oversee data imports, exports, and deduplication.
• Troubleshooting & Support : Resolve system issues and provide user support, & Collaborate with Microsoft Support for escalations.
• Upgrades & Enhancements : Implement system updates and new features, & Test and deploy patches, ensuring minimal downtime.
• Training & Documentation : Provide training to users on D365 best practices, & Maintain system documentation and process guides.
• Administers and oversees day-to-day configuration, training, support, maintenance and improvement of the CRM platform
• Advises on best practices, influences customer data and technology investments, and oversees a comprehensive CRM education program internally
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and polices to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and / or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

Education

Experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.