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Quick Lane Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.

Responsibilities

Meet with customers and determine their needs for repair and / or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management / efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.