Compliance specialist serp_jobs.h1.location_city

Job Description

WORK ENVIRONMENT : Professional office, business casual CANDIDATE RESPONSIBILITIES :

• Contact constituents / complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes / activities / statues in Versa.
• Document the actions in the OnBase system. CANDIDATE REQUIRED SKILLS :
• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line Skill Required / Desired Amount of Experience
• Ability to speak and understand English Required
• High school diploma Required
• Excellent written and oral communication with the public Required
• Ability to read and interrupt Florida State Statues Required 1 Years
• Experience working with the public in a professional work environment Required 3 Years
• Experience working with the public and analyzing complaints Required 1 Years
• Experience using Versa Highly desired
• Experience using OnBase system