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Phoenix Children's Hospital, Inc.Phoenix, AZ, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionDrafts and schedules posts using social media management tools such as SproutSocial. Engages with audiences by responding to comments, reviews, questions and messages in a timely and professional manner. Monitors community feedback and escalates sensitive inquiries as needed. Supports clinician and executive social media accounts while maintaining brand voice and professionalism. Stays up to date with trends, platform updates and best practices in healthcare and social media communications. Content Creation & Curation Leads with a video-first approach, producing short-form vertical videos that reflect current styles, formats and platform aesthetics. Captures photos and short videos at events, clinics and campus locations to highlight staff, patients and community stories. Must be comfortable posting in real time from events, capturing authentic moments and engaging audiences instantly. Conducts interviews on and off camera with families and staff to support storytelling. Assists in editing and creating platform-specific social media graphics and / or videos for social posts. Maintains and updates content calendars to ensure strategic alignment across platforms and campaigns. Partners with internal departments, including clinicians and marketing colleagues to curate and repurpose relevant content. Measurement & Reporting Compiles monthly analytics reports to assess content performance and audience trends. Recommends opportunities for improvement and experimentation based on data insights. Brand Support & Training Assistance Assists with maintaining and updating training materials for clinical and departmental social media accounts. Supports the Social Media Manager in organizing quarterly training sessions and providing one-on-one guidance to account administrators. Performs miscellaneous job related duties as requested. Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Education Experience Experience with social media management tools (e.g., SproutSocial, Hootsuite). (Required) Basic photography, videography and editing experience. (Required) Graphic design experience for social platforms (e.g., Canva, Adobe Express). (Required) Experience in healthcare or nonprofit environments. (Preferred) Special Skills Strong writing, editing and storytelling skills for social media audiences. (Required) Understanding of social media KPIs, SEO basics and Google Analytics metrics. (Required) Highly organized with attention to detail and the ability to manage multiple projects. (Required) Collaborative mindset and ability to work effectively across teams. (Required) Physical Requirements & Occupational Exposure / Risk Potential Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally Physical Requirement - Hearing - Occasionally Physical Requirement - Pushing / pulling - Occasionally Physical Requirement - Reaching - Occasionally Physical Requirement - Sitting - Occasionally Physical Requirement - Standing - Occasionally Physical Requirement - Stooping / crouching / kneeling / crawling - Occasionally Physical Requirement - Talking - Occasionally Physical Requirement - Tasting / smelling - Occasionally Physical Requirement - Walking - OccasionallyPhysical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and / or computer equipment - Occasionally Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
Department : CORP | Communication Services
Location : Phoenix
Shift : Mon-Fri, Days, 8am-5pm
Category : Communications / PR / Publications
Posting # : 976987
Employee Type : Full-Time
Position Summary
The Social Media Specialist supports the strategy, content creation and daily management of Phoenix Children’s social media presence across multiple platforms. This position plays a key role in bringing the health system’s brand, mission and values to life online through engaging, informative and consistent social media storytelling. The specialist assists with developing, posting, monitoring and reporting on content that builds community engagement and strengthens Phoenix Children’s reputation as a leader in pediatric healthcare. This role requires creativity, attention to detail, strong writing and visual communication skills, and the ability to collaborate across departments to highlight stories that inspire and inform. The Social Media Specialist works closely with the Social Media Manager and other members of the Creative Strategy and Communications teams to ensure all social media efforts align with organizational goals and brand standards.
Position Duties
- Social Media Content & Community Management
Assists with developing and publishing content across Phoenix Children’s social media channels, including Facebook, Instagram, LinkedIn and YouTube.
Produces visual and written content that aligns with the Phoenix Children’s brand tone, style and messaging.
Tracks engagement, reach and other KPIs across all social media channels.
Ensures that all content follows Phoenix Children’s brand guidelines.
Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by :
Values
Position Qualifications
Bachelor’s degree in Communications, Public Relations, Marketing, Journalism or related field. (Required)
Two (2) or more years of professional experience in social media, digital marketing or related field. (Required)
Excellent understanding of Facebook, Instagram, X (Twitter), LinkedIn, YouTube and emerging platforms. (Required)
Physical Requirement - Climbing - Occasionally
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