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Call center manager • rialto ca
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job_description.job_card.job_descriptionBachelor's degree in Supply Chain, Logistics, Business or related field is a plus 5+ years of 3PL, warehouse or light industrial experience Must have 5+ years of experience in a management role, preferably in a warehouse / 3PL environment Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders / stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. Accountable for operations performance within a designated facility. Plans and communicates production goals and expectations to Supervisors. Ensures necessary resources are secured and available for the team to achieve throughput goals. Works with People Experience regarding staffing levels, plans, strategies, and communications. Looks at facility space utilization and provides recommendations to increase operational efficiencies and drive profitability. Builds relationships and interacts with Clients. Observes team production and accuracy data and provides daily feedback to Production Supervisor in progression towards goals. Provides regular production reports and maintains information on revenue vs. fees, warehouse space, production throughput, building allocation, labor, and operating budgets. Acts as the decision maker for shift changes, overtime, and labor allocation. Responsible for leading Supervisors. Creates a positive learning and development experience for the Supervisors. Works with the Supervisors to execute innovative, effective solutions that meet our Client's needs. Delegates to team members and creates an environment where they can take initiative and succeed. Builds positive relationships with team members and communicates job expectations and provides regular feedback on performance. Authorizes annual vacations for Supervisor and ensures proper coverage. Participates in the goals and objectives process and provides compensation changes. Provides guidance, resources, and support for continuous improvement initiatives. Maintains a safe work environment by ensuring a culture of safety in their facilities. Participates in the Managers Safety Meeting. Provides direction and input for maintenance requirements for the facility. Approves recommendations made by the JOH&S committee to ensure a safe working environment. Visibly supports and participates in Lean and continuous improvement initiatives. Ensures that resources are properly allocated to projects, initiatives, and ongoing improvement activities. Manages and leads projects as assigned. Performs other duties as needed.
Distribution Center Manager
A Day in the Life
As a Distribution Center Manager, you will be responsible for analyzing and managing resources to best meet KPI's, client forecasts and organizational objectives. This position also provides direction and support to all building supervisors, client services, and any other direct reports. You'll be working with products from some awesome clients that are heavily involved in the active lifestyle.
What Does Success Look Like in This Role?
The ideal candidate is confident, flexible, trustworthy, and comfortable with being uncomfortable. They can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated with a high attention to detail, will remain calm and roll up their sleeves when the pressure is on to get the job done. They enjoy building relationships, problem solving, leading energetic teams, and helping others succeed.
The Following Schedule Is Available for This Role :
Monday - Friday, 8 : 00am - 5pm
Starting Pay : $97,000 - $121,000 annually
Location : 9988 Redwood Ave, Fontana CA 92337
All About You
What You'll Bring to the Role :
- Excellent technical capabilities with proficiency in warehouse management system (WMS)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
- Experience in continuous improvement tools / methodologies to drive customer fulfillment, quality, efficiency, and safety
- Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
- Has the ability to be flexible and adapt to changing priorities
The Must Haves :
Things You Will Be Doing :
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.