Automotive sales manager serp_jobs.h1.location_city

We bring first-class service across each market we support. As a Sales Guide (100% onsite) at Rio Salado Parkway in Tempe, AZ , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Sales Guide builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car-buying process. This includes responding to questions, resolving issues, including answering questions on underwriting procedures. This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan.

During a Typical Day, You'll

Duties and Responsibilities

• Provide an exceptional customer experience in every interaction.
• Owns the buying experience from beginning to end.
• Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.
• Use provided leads to convert into sales opportunities.
• Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.
• Responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application.
• Utilization of the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
• Collaborate with internal teams and / or departments to resolve issues.
• Responsible for documenting customer inquiries and underwriting process.
• Identifies and presents out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none.

What You Bring to the Role

Education / Experience

Skills

What You Can Expect

$19.50 per hour

Bonus and Incentives during Operations based on the cars sold will be discussed during the interview process

Plus benefits :

A Bit More About Your Role

Hours of operation : Monday to Friday 7 : 00 am - 6 : 00 pm MST, Saturday and Sunday 7 : 00 am - 4 : 00 pm, MUST be flexible to any 8-hour shift / 5 days per week, for 40 hours per week.

About Us

Established in 2000, we have contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a We team member, you can expect :

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect - a team that is accountable, dependable and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, We require all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. We is an Equal Opportunity Employer.

Please note that neither we nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.

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