Automation technician serp_jobs.h1.location_city

We will do this together — with customers, partners and colleagues. We will fight for others, not against : We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Job Summary :

We are looking for a strategic and technically skilled Automation and Innovation Architect with deep UiPath expertise to lead the design and implementation of intelligent automation solutions within the retirement and health management sector. This role will play a critical part in modernizing legacy systems, improving member and provider experiences, and driving operational efficiency through automation and innovation.

Key Responsibilities :

Automation Architecture & Delivery :

Design and implement scalable, secure, and compliant automation solutions using UiPath to streamline processes such as claims processing, eligibility verification, member onboarding, and provider data management.

Collaborate with business units to identify high-impact automation opportunities across retirement plan administration and health benefits operations.

Innovation Strategy :

Evaluate and integrate emerging technologies (AI, ML, NLP, OCR) to enhance automation capabilities and improve service delivery for members and providers.

Lead proof-of-concept initiatives to test and validate innovative solutions in real-world healthcare and retirement plan scenarios.

Governance & Compliance :

Develop and maintain automation governance frameworks, documentation, and audit trails.

Collaboration & Enablement :

Partner with IT, compliance, operations, and customer service teams to align automation initiatives with business goals.

Mentor and guide RPA developers and analysts to build a center of excellence (CoE) for automation.

Continuous Improvement :

Monitor automation performance and ROI, and recommend enhancements to improve accuracy, speed, and user satisfaction.

Stay current with industry trends and regulatory changes affecting retirement and health management.

Required Qualifications :

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

8+ years of experience in automation architecture, with at least 3 years of hands-on UiPath development and deployment.

UiPath certifications (e.g., Advanced RPA Developer, Solution Architect) strongly preferred.

Experience in the retirement services, health insurance, or healthcare administration industry.

Strong understanding of RPA, APIs, OCR, AI / ML, and cloud platforms (Azure, AWS).

Preferred Skills :

Experience with process mining tools (e.g., UiPath Process Mining, Celonis).

Knowledge of other automation platforms (e.g., Power Automate, Automation Anywhere).

Experience with agile methodologies and DevOps practices.

Strong communication and stakeholder engagement skills.

#LI-LW1

Compensation Pay Disclosure :

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$127,160 - $178,320 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind : To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250 / year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture :

Equal Employment Opportunity

Reasonable Accommodations