Automation specialist serp_jobs.h1.location_city

Automation Service Engineer

The BD Diagnostic Team is seeking a field based Automation Service Engineer to provide on-site support at various customer locations throughout the Charleston SC region. This position is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Responsibilities :

• Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision.
• Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.
• Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation. Applying troubleshooting techniques and analytical thinking skills to diagnose hardware / software issue, determine corrective action, and complete system repair. Upgrading systems to enable compatible software on all computers.
• Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization.
• Complete service documentation as required, or as requested by other business functions, in accordance with current GMP requirements.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48 hours of notification.
• Manage trunk stock inventory within limits established by Recommended Spare Parts Inventory list.
• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within accordance of company guidelines.
• Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.
• Provide on-call support per published schedules, or on short-notice, as required in support of business needs.
• Adhering to current regulatory requirements to include, but not limited to, HIPAA, OSHA, and FDA.
• Must participate in vendor credentialing programs and complete the vendor credentialing requirements to gain and maintain access to customer facilities.

Minimum Qualifications :

Preferred Qualifications :

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.