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job_description.job_card.job_descriptionResponds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team High school diploma or equivalent 1-2 years of college or an equivalent of education and experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred Current state / province issued driver's license with an acceptable driving record Insurance license if required by state / province law and as prescribed by each state board Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state / province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program
Family Service Counselor (Rose Hills)
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The family service counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
Lead Generation
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Teamwork
Minimum Requirements
Education
Experience
Licenses
Knowledge, Skills and Abilities
Compensation :
$17.81 / hr Plus Commission
Benefits (dependent upon eligibility) :
Medical
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties : Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.