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Licensed Auto Insurance Agent

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance.

Schedule & Work Expectations

Monday - Friday 9 : 00 AM - 5 : 30 PM Central time (for Training) Monday - Friday 9 : 00 AM - 5 : 30 PM Pacific time (for Production) + 8-hour shifts with : + One unpaid lunch break + Two paid 15-minute breaks (morning and afternoon)

Primary Purpose

Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls from existing and prospective customers. Your role is to deliver exceptional service by helping customers understand and manage their insurance policies while navigating multiple systems and adhering to compliance standards. This phone-based role requires you to be on calls for most of your shift. You'll receive structured training, mentorship, and real-time feedback to help you reach full potential.

Essential Functions and Responsibilities

Answers approximately 40 inbound calls per day in a professional and timely manner. Supports a wide range of customer needs, including : General policy support, Billing inquiries, New business quoting and onboarding, Underwriting clarification, Vehicle and garaging updates Delivers empathetic, knowledgeable service that builds trust and reinforces our client's brand values. Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures. Collaborates with peers and supervisors in a high-volume, team-oriented environment. Navigates between multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases) to assist callers. Adheres to strict compliance standards including privacy, disclosures, and state-level insurance regulations. Participates in coaching, quality reviews, and process improvement initiatives.

Additional Functions and Responsibilities

Performs other duties as assigned.

Qualifications

Education & Licensing HS diploma or GED required. Active property & casualty insurance agent / producer license is required. Experience At least one (1) year of customer service experience; call center experience strongly preferred. Skills & Knowledge Strong customer service skills with empathetic communication and conflict resolution Knowledge of insurance industry fundamentals Understanding of insurance billing and policy administration Excellent oral and written communication PC literate, including Microsoft Office products Strong organizational skills Excellent interpersonal skills to include empathy and active listening Ability to work in a team environment Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical : Computer keyboarding Auditory / Visual : Hearing, vision and talking