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Job Description

Digital Learning (DL) invites applications for an IT Technician (Full-time, Non-exempt) in the Technology Innovation department. This position will aid in maintaining the operational integrity of the information technology (IT) end user computer equipment and resources in the Digital Learning Building.

The work includes, but is not limited to, workstation setup, device configuration, modifying, updating, maintaining and troubleshooting, of computers, peripheral devices, software and varied equipment. Support will require intermediate problem-solving ability to review, triage, and resolve issues in a timely manner, escalating as needed.

We are looking for a proactive and enthusiastic IT Technician who blends technical acumen and interpersonal soft skills to provide welcoming support in a dynamic educational environment.

Our ideal candidate demonstrates technical expertise, while exhibiting a caring user-first mindset when supporting DL across a variety of mediums including chat, calls, tickets email and remote access.

Responsibilities

Device Management, Support & Coordination

• Acts as initial DL touch-point for internal IT support requests and questions.
• Provides installation and technical IT support for a variety of software, including but not limited to, Google Workspace, Microsoft 365 apps including Microsoft Office for Windows and Mac, Slack and other common office applications.
• Installs user workstations and supports common office devices including printers, collaboration room AV equipment, printers, displays, webcams, docks and peripherals.
• Coordinates with supervisor and OIT who preform device imaging and commissioning
• Completes basic final device setup and updates before hand-off to end user.
• Researches questions and / or problems and finds solutions for applications.
• Communicates with supervisor and other IT professionals regarding more complex issues
• Updates, tracks, monitors, and closes tickets assigned to the individual and team.
• Communicates university policy with end-users.

Knowledge sharing & Teamwork

Qualifications

Required Qualifications

2 years of experience in IT customer support, including internships and student assistants.

Knowledge, Skills, & Abilities

Preferred Qualifications

At least 2 years of demonstrated experience in a customer service setting.

Work Location

Compensation and Benefits

Application Instructions

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!