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Work at Home (WAH) Operations Director

Work at Home (WAH) Operations Director

AfniRemote, IL
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Afni is hiring a Work at Home (WAH) Operations Director who manages the end-to-end operations of one or more Afni WAH programs focused on delivering client and internal performance results.This inf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Physician at Reliance Children Health Centre

Physician at Reliance Children Health Centre

Reliance Home Health CaregiversPlainfield, IL, US
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Reliance Children Health Centre is looking for a Physician to join our team.Reliance Home Health Caregivers provides equal employment opportunities to all employees and applicants and prohibits dis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Care Giver

Care Giver

Woodlands at CanterfieldPlainfield, IL, United States
serp_jobs.job_card.full_time +1
Overview : The Woodlands at Canterfield , a brand new Assisted Living and Memory Support community located in West Dundee, Illinois is looking for a dynamic Resident Care Assistant / Care Giver.Lookin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Public Relations / Marketing Officer at Wisconsin Job at Ghanapose in Plainfield

Public Relations / Marketing Officer at Wisconsin Job at Ghanapose in Plainfield

GhanaposePlainfield, IL, United States
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Public Relations / Marketing Officer at Wisconsin Building and maintaining relationships with journalists, reporters, and media outlets on events and programmes run on and off campus.Write and dist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Recruiting Specialist-Bilingual Spanish Speaking (Joliet)

Recruiting Specialist-Bilingual Spanish Speaking (Joliet)

Help at HomeJoliet, IL, US
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Help at Home is hiring an Entry Level, On-site Recruiting Specialist! We offer starting weekly pay between $20.Help at Home is the nations leading provider of high-quality care and support solution...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Lead Teachers at Plainfield KinderCare

Lead Teachers at Plainfield KinderCare

Kinder CarePlainfield, Illinois, 60586
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Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the.Gallup Exceptional Wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Anesthesiology opportunity at Silver Cross Hospital SW Chicago

Anesthesiology opportunity at Silver Cross Hospital SW Chicago

Silver Cross HospitalNew Lenox, IL, US
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BC Anesthesiologist to add to their practice of 13 MD's and over 20 CRNA's.Come join this friendly, respectful, and collaborative team! . Full-time physician wanted for partnership track positi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Flexible Outpatient Opportunity at Duly Health and Care - Joliet

Flexible Outpatient Opportunity at Duly Health and Care - Joliet

Duly Health and CareJoliet, IL, US
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At Duly Health and Care, you are empowered to practice medicine your way – with autonomy, purpose, and the full support of a robust, collaborative network. With access to more than 1,200 partn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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LPN / RN Charge Nurse (SNF)

LPN / RN Charge Nurse (SNF)

The Parc at JolietJoliet, IL, United States
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RN or LPN (current and active).Able to stand for hours at a time.Excellent communication skills and customer service skills. Tasks for this position include, but not limited to : .Perform assessments ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Outpatient Physical Therapist - Lockport, IL / Bo Dome (Sign On Bonus Opportunity of up to $10k)

Outpatient Physical Therapist - Lockport, IL / Bo Dome (Sign On Bonus Opportunity of up to $10k)

Midwest Orthopaedics at RushLockport, IL, United States
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It's the people that make the difference.Are you ready to make your impact?.Midwest Orthopaedics at Rush (MOR) is nationally recognized as a leader in comprehensive orthopedic services.The Orthoped...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Physician, Hematology / Oncology at Silver Cross Hospital

Physician, Hematology / Oncology at Silver Cross Hospital

The University of Chicago MedicineNew Lenox, IL, US
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Department at Silver Cross Cancer Center.Evaluate and manage patient care in hospital and outpatient settings.Design and supervise chemotherapy treatment plans. Completely and accurately document ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Teachers at CDLC of Romeoville

Teachers at CDLC of Romeoville

KinderCare EducationRomeoville, IL, United States
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Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the.Gallup Exceptional Wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Director of Music at Visitation Elmhurst Job at Archdiocese of Chicago in Joliet

Director of Music at Visitation Elmhurst Job at Archdiocese of Chicago in Joliet

Archdiocese of ChicagoJoliet, IL, United States
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Opportunities at other Organizations / Parishes / Dioceses, not with the Archdioceseof Chicago Director of Music at Visitation Elmhurst Hours : Full time Organization : Diocese of Joliet 16555 Web...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Staff Assistant at Joliet Treatment Center

Staff Assistant at Joliet Treatment Center

Centurion HealthJoliet, Illinois, USA
serp_jobs.job_card.full_time
Joliet Treatment Center - Joliet IL.Full Time Staff Assistant Day Shift $24 / hour.Centurion is proud to be the provider ofcomprehensive services to the Illinois Department of Corrections.This profes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Seasonal Retail At Your Service Associate, Louis Joliet

Seasonal Retail At Your Service Associate, Louis Joliet

Macy'sJoliet, IL, United States
serp_jobs.job_card.full_time +1
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Work at Home (WAH) Operations Director

Work at Home (WAH) Operations Director

AfniRemote, IL
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Description

Afni is hiring a Work at Home (WAH) Operations Director who manages the end-to-end operations of one or more Afni WAH programs focused on delivering client and internal performance results. This influential role is crucial to Afni’s success as we continue to grow our virtual workforce. Afni offers a competitive compensation package with annual bonus and great benefits. If you are a successful contact center leader with proven experience leading virtual teams, we would love to hear from you!

What you will be doing :

  • Be aligned with Afni Core Values. Provide engaging, balanced, and proactive leadership for remote teams of managers and coaches.
  • Drive internal and client quality / sales performance results by analyzing data, drilling to root causes, and implementing effective improvement plans as necessary.
  • Build strong professional and trusting relationships with clients and internal business partners. Maintain open lines of communication, be responsive, accepting of feedback, and self-empowered to share ideas and craft solutions.
  • Assemble and present business reviews for internal stakeholders and clients as necessary. Have a deep understanding of the material being presented.
  • Actively manage the budget by ensuring staffing levels are maintained, costs controlled, and resources redistributed as needed.
  • Track individual performance and ensure timely delivery of annual performance appraisals at all levels.
  • Will be part of a strategic leadership team focused on continuous improvement of our WAH model. Based on prior experiences will share best practices, new ideas, and solutions to streamline our WAH operations.

Requirements

What you will need :

  • 10 years of successful BPO contact center operations experience with a minimum of 5 years leading remote operations teams.
  • Possess thorough understanding of all contact center channels, voice, chat, social media, and associated technologies.
  • A passion for managing service, cross-sell, and up-sell programs requiring a high degree of customer engagement quality.
  • Strategically minded and able to create a consultative and solution-minded environment. Strong leadership and interpersonal skills as well as exemplary oral and written communication skills.
  • Demonstrated budgetary and P / L experience. Strong organizational and planning skills along. Ability to analyze and report operational results and develop action plans to close any performance gaps.
  • Demonstrated proficiency with Microsoft Office. Ability to learn and understand complex processes and systems.
  • Adept to managing change and challenges while maintaining composure to facilitate a positive teamwork culture.
  • Bilingual Spanish a plus.