Appointment scheduler serp_jobs.h1.location_city

Surgery Scheduler

Shift : 8-4 : 30 Onsite

Position Qualifications

Minimum Education High school degree or equivalent. Experience may substitute for minimum education requirements.

Minimum Experience Two years work experience in a medical environment. Two years medical office experience : Preferred

Must have Epic

Requirements : Other Basic knowledge of related computer system

Demonstrates general data entry abilities

Function with minimal supervision

Maintain high level of productivity

Medical terminology required

Basic knowledge of insurance types / financial classifications preferred

Preferred Field of Expertise Is familiar with insurances to process pre authorizations for surgery

Has knowledge of length of cases to properly coordinate scheduling

Skills : Other Foster and promote a positive and professional image

Sensitivity to intercultural relations

Machines / Equip : Req. / Pref. Personal Computer / Peripheral Equipment

Fax machine

Photocopier

Calculator

Insurance verification machines

Working / Environmental Conditions Atmosphere and environment associated with hospital and outpatient care areas

Subject to many interruptions

Exposed to information of a confidential nature

Contact with patients / patient families under varied circumstances

Exposed to material of a confidential nature on a regular basis

Handles absentee replacement on short notice

Occasional pressure due to multiple calls and inquiries

Occasionally covers varied shifts, weekends and holidays

Pressure due to deadline requirements

Position Summary

Responsible for the accurate scheduling coordination of inpatient and outpatient surgical procedures and related outpatient pre-operative appointments. .

Position Accountabilities

The following are essential job accountabilities :

1. Directly responsible for coordinating surgery cases and outpatient procedures for the department of surgery and all of the associated divisions.

2. Coordinates surgical procedure with OR staff and patient to ensure patients are properly scheduled.

3. Initiates and reviews the surgical procedure Scheduling Data Sheet. Ensures all documentation is complete and the correct pre-op tests are ordered in a timely manner.

4. Coordinates with New Patient Services to ensure biopsy slides, reports and any other pertinent information is available prior to the patients surgery date.

5. Schedules pre-op appointments. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner.

6. Coordinates pre-op authorizations with the Utilization Review Department and ensures that all clearances requested by provider are received prior to the procedure date.

7. Processes pre-op consultations.

8. Processes labs, surgical orders, EKGs, x-rays or any ancillary services as requested by providers.

9. Ensures all clearances requested by provider are received prior to the surgery date.

10. Directs patient calls regarding pre-op instructions and post op questions.

11. Coordinates date of surgery based on doctors OR block time schedules and clinic schedules.

12. Coordinates pre-op admission with the Admitting Department.

13. Acts as a resource to coordinate schedule of midlevel practitioners and physicians regarding surgery cases.

14. Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes in surgery schedule.

15. Provides updates to physician schedules when surgical procedures are cancelled. If possible works with other patients to fill open surgical block time.

16. Collaborates with clinic scheduling staff if surgical procedure needs to be booked during routine clinic hours so that clinic time and scheduled can be adjusted.

17. Internal Contacts : OR, New Patient Services, Admitting Department, Utilization Review Department, Clinic schedulers, Pre-operative clinic staff, physicians, midlevel practitioners and departmental secretaries.

18. External Contacts : Satellite office in Pasadena, Lancaster and other relevant offices.

19. Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. [5]

20. Assures that a positive service image is projected in all encounters with patients, visitors, and department staff. [5]

21. Provides accurate, reliable, courteous and timely services to all customers.

22. Performs other related duties as assigned or requested.

The following job accountabilities may be reassigned

23. Delivery of orders to appropriate ancillary departments.

[1] The performance of this function is the reason that the job exists.

[2] There are limited employees among whom the performance of this function can be distributed.

[3] This function occupies a great deal of the employees time

[4] This function is highly specialized. Employees are hired for the skill / ability to perform this.

[5] Failure to perform this function may have serious consequences.

[8] Exposure to bloodborne pathogens that requires use of personal protective equipment.

[15] AGE SPECIFIC TRAINING : ALL AGES