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Washington StaffingSeattle, WA, US- serp_jobs.job_card.full_time
Call Center Manager
Under the direction of the Director, the Call Center Manager leads Northwest Center's enterprise-wide call center operations supporting Amazon's corporate ecosystem. This strategic leadership role is responsible for developing and executing the long-term vision for a multi-site, omnichannel call center operation that delivers exceptional customer experiences at scale. The Call Center Manager role requires in-depth knowledge of call center operations, workforce management, and technology implementation to drive innovation and operational excellence across multiple geographic regions to be successful. A key aspect of the role is strong people leadership, including the ability to mentor and coach leadership teams, foster professional growth, and enhance organizational capabilities. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with various backgrounds, identities, and experiences. If you share our values, support our mission, and meet some requirements, we encourage you to apply! Schedule : Monday Friday; 7 : 00 am 6 : 00 pm (Hours will vary) Location : Seattle WA Starting Salary : $86,986 - $99,278 per year | Full Salary Range : $86,986 - $111,571 per year
What We Can Offer :
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance - 17 Accrued Paid Time Off Days Annually - Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave - Retirement 401(K) with a company match - Company-Provided Orca Pass Unlimited use - Employment Assistance Program (EAP) via Spring Health - Mental Wellness Program including six free therapy sessions per year - Opportunity for career development with our NWC Mentorship Match program - Physical Wellness Reimbursement Program - $25 / month - Student Loan Contribution Program - $50 / month - Pet Insurance Discount Program
Key Responsibilities :
Strategic & Financial Leadership :
Operational & Technological Excellence :