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Amazon Connect
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Role Overview
We are seeking an experienced Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have a deep understanding of contact center technologies, strong AWS expertise, and proven experience in delivering scalable, secure, and high-performing solutions.
Key Responsibilities
- Design & Architecture :
Design & Implement Amazon Connect solutions tailored to business requirements.
Build and customize contact flows, routing logic, and Lambda functions.
Develop APIs and leverage AWS services (Lambda, DynamoDB, S3, CloudWatch, Lex, Polly) for advanced functionality.
Monitor system performance, troubleshoot issues, and implement best practices for scalability and reliability.
Ensure solutions adhere to security standards and compliance requirements (e.g., PCI, GDPR).
Required Skills & Qualifications
7+ years in cloud-based contact center engineering, with at least 3+ years focused on Amazon Connect .
Strong knowledge of AWS services : Lambda, DynamoDB, S3, CloudWatch, Lex, Polly, API Gateway.
Hands-on experience with CRM integration (Salesforce, Dynamics, etc.).
Preferred Qualifications