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Air marshal • chesapeake va
SERVICE TECHNICIAN
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Job Description
Job Description
Description : Position Summary
The HVAC Service Technician will be responsible for diagnosing, repairing, maintaining, and installing heating, ventilation, and air-conditioning systems and related equipment in customer homes (and possibly light commercial settings). The technician will serve as a field ambassador for Bud’s — delivering high-quality, safe work, clear communication with customers, and efficient resolution of service calls. The role may include routine maintenance visits, emergency service calls, system diagnostics and repairs, change-outs, and customer education.
Here is a detailed list of tasks the technician is expected to perform :
- Travel (in a company service truck) to assigned job sites, arrive on-time and ready to perform service work.
- Assess and inspect HVAC systems (furnaces, air-conditioners, heat pumps, duct-work, ventilation systems, indoor air-quality equipment, etc.), identify faults or inefficiencies.
- Perform system diagnostics : electrical testing, mechanical inspection, refrigerant charge verification, airflow measurement, thermostat and control checks.
- Troubleshoot and repair HVAC equipment : replace faulty components (compressors, motors, fans, capacitors, contactors, thermostats, sensors, control boards, duct leaks, etc.).
- Perform preventative maintenance and tune-ups : clean coils, change / inspect filters, lubricate bearings, adjust belts / pulleys, check condensation drain lines, inspect ductwork and registers.
- Install new HVAC systems or change-out units when assigned (including removal of old equipment, installation of new equipment, proper connections to refrigerant, electrical, gas / fuel, ductwork and controls).
- Verify system performance after service / installation : measure cooling / heating output, verify set-points, ensure safety controls are functioning, ensure compliance with local building codes and manufacturer specifications.
- Maintain accurate records of each service call / job : report work performed, parts used, time spent, job status, findings and recommendations.
- Discuss findings and recommendations with customers in clear, non-technical language : explain what was found, what was done, what remains to be done (if applicable), and how to maintain their system.
- Order or request required replacement parts, maintain vehicle stock of common parts / tools, ensure service vehicle is clean, maintained and stocked with required supplies.
- Work in compliance with all relevant safety standards, environmental regulations (e.g., refrigerant handling per Clean Air Act / Section 608 certification requirements) and company policies.
- Provide on-call or after-hours emergency service as needed (weekends, evenings) in rotation.
- Support and collaborate with dispatch / office staff to ensure efficient scheduling, parts procurement, billing / invoicing, and follow-up visits.
- Identify opportunities for additional service (e.g., indoor air-quality improvements, system upgrade recommendations) and communicate them to management or sales team.
- Stay current with product, manufacturer and industry training (new technologies, refrigerants, controls, smart HVAC systems) and apply best practices.
- Other related duties as assigned by the Service Manager or company leadership.
Requirements :
To succeed in this role, the ideal candidate will bring :