Agile coach serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Agile coach • knoxville tn
- serp_jobs.job_card.promoted
Quality Coach (International)
Intelligent Technical SolutionsKnoxville, TN, US- serp_jobs.job_card.promoted
Stay Smart Coach
Dynatron SoftwareKnoxville, TN, USKHS Volleyball Assistant Coach
Knoxville Community School DistrictKnoxville, Tennessee, USACareer Coach CCDAEHaslam UTK
University of TennesseeKnoxville, Tennessee, USA- serp_jobs.job_card.promoted
Business Coach
AlterCallKnoxville, TN, USCertified Personal Coach
GOLFTECKnoxville, TN, US- serp_jobs.job_card.promoted
Strategy & Operations Coach (VP+)Remote
MentoKnoxville, TN, USCertified Personal Coach
PGAKnoxville, TN, United States of AmericaYouth Sports Coach
Amazing AthletesKnoxville, TN, US- serp_jobs.job_card.promoted
Remote Writing Coach
OutlierKnoxville, TN, United StatesPrivate Lacrosse Coach
STXZKnoxville, TN, United StatesAthletic Coach - Middle School JV Baseball
Christian Academy of KnoxvilleKnoxville, TN, United States- serp_jobs.job_card.promoted
Job Coach
Community OptionsKnoxville, TN, United States- serp_jobs.job_card.promoted
Financial Coach (India)
IntellectKnoxville, TN, USHead Womens Basketball Coach
Pellissippi State Technical Community CollegeKnoxville, TN, United StatesStrength & Conditioning Coach
D1 TrainingKnoxville, TN, United StatesJob Coach
GoodwillKnoxville, TN, USAAgile Development Lead
CGIKnoxville, United States- serp_jobs.job_card.promoted
Project Manager ADM (Agile / Scrum)
StaffingKnoxville, TN, USQuality Coach (International)
Intelligent Technical SolutionsKnoxville, TN, US- serp_jobs.job_card.full_time
Quality Coach (International)
As a Quality Coach here at Intelligent Technical Solutions you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders.
Job Responsibilities
- Monitors calls and tickets.
- Provides timely feedback and coaching to Techs.
- Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
- Conduct calibration sessions to ensure process alignment.
- Provides structured and timely recommendation through verbal and / or written feedback to managers and team leaders.
- Sends emails with week's QA results including areas for improvement and meets weekly for discussion on QA results.
- Collaborates with TLs on Techs' performance.
- Develop and conduct team QA refresher to address QA deficiencies and / or improvement opportunities.
- Performs other similar and related duties as required or instructed.
Job KPI's
Job Qualifications
Requirements
Compensation
Pay rate starts at $4.50 / hour and vary by experience and location.
Benefits
You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form. Once you've submitted the form, a member of our team will promptly get in touch with you.
Step 1 . Please find a good 15-minute quiet time for this Aptitude assessment :
PRE-EMPLOYMENT ASSESSMENT
Step 2 . Click on this link to start your pre-recorded video interview :
PRE-RECORDED VIDEO INTERVIEW