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Front Desk Agent

Front Desk Agent

MCR HotelsAllen, TX, United States
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HOMEWOOD SUITES BY HILTON DALLAS / ALLEN TEXAS.SECTION ONE : MCR Universal Role Standards.The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.Greet guests hap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

SpringHill Suites McKinneyMcKinney, TX, US
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The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in / out, and reserving rooms. Established in 1988 as a family-owned business, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Monitoring and Response Agent

Monitoring and Response Agent

Allied Universal® Technology ServicesAllen, TX, US
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Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that's transforming the security industry.We integr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Insurance Agent with Training

Insurance Agent with Training

Smith Region - Modern Woodmen of AmericaAllen, TX, US
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Do you thrive on challenges and achieving greatness in your career and beyond?.The Smith Region at Modern Woodmen of America is ready to add a new Insurance Agent (future Financial Representative o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel Agent

Travel Agent

TradeJobsWorkForce75025 Plano, TX, US
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Plan details for travel including transportation, accommodation, and airlines.Work with clients to determine their traveling needs. Guide clients on the appropriate styles of transportation, travel ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Life Insurance Agent

Life Insurance Agent

Kimbrell AgencyAllen, TX, US
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Compensation $50,000 to $100,000 per year (plus commission).If you're reading this and thinking, "Insurance? Really?" I get it. I've thought that too—and I still do.The truth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Real Estate Sales Agent

Real Estate Sales Agent

Regal RealtorsMcKinney, TX, US
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Are you ready to seize an outstanding opportunity to advance your real estate career? Regal Realtors invite you to explore a realm of boundless potential!. At Regal Realtors, we invite you to embark...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical SupportCustomer Advocate Agent

Technical SupportCustomer Advocate Agent

CLX GamingMcKinney, TX, United States
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Cybertron is seeking Technical Support / Customer Advocate Agents to join our team.At Cybertron we strive to provide a top level professional and friendly service to our customers.Your job is to as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Border Patrol Agent

Border Patrol Agent

US Customs and Border ProtectionMelissa, TX, United States
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Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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TSA Support Agent

TSA Support Agent

TradeJobsWorkforce75025 Plano, TX, US
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This position is for a dedicated TSA Support Agent, where you will coordinate with other departments when needed, learn company products and services to better assist others, and manage simple reco...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Agent Concierge

Agent Concierge

Globe Life Inc.McKinney, Texas, USA
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Primary Duties & Responsibilities.The Field Support Representative assists aspiring captive insurance agents as they become licensed in the state they intend to sell insurance.They contact new hire...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Real Estate Listing Agent

Real Estate Listing Agent

The Cannon TeamCelina, TX, US
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Listing Agent – High-Quality Leads, Elite Support, Real Growth.The Cannon Team – Keller Williams.If you are driven, competitive, and ready to level up your listing career, this is your ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Border Patrol Agent

Border Patrol Agent

U.S. Customs and Border ProtectionPrinceton, Texas, US
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Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Insurance Field Sales Agent

Insurance Field Sales Agent

Platinum Supplemental InsuranceProsper, TX, United States
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Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Life Insurance Sales Agent

Life Insurance Sales Agent

GIA Legacy PlanningAllen, Texas, United States
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Work from Home / Remote Position].Full-Time / Part-Time / Uncapped Commission-Based].GIA Legacy Planning is a dynamic and client-focused insurance agency. We specialize in providing personalized insurance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Real Estate Agent

Real Estate Agent

Weichert, RealtorsCelina, Texas, US
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Job Description Are you a driven, customer-focused individual looking to build a successful career in real estate? Our local Weichert® franchised company is seeking enthusiastic Real Estate Agents ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Special Agent

Special Agent

FBIHunters Glen, TX, United States
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JOB DESCRIPTION The position advertised has been exempted from the federal civilian hiring freeze.As an FBI special agent, you'll directly impact national security. By harnessing your background to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Tech Central Agent

Tech Central Agent

SRS DistributionMcKinney, Texas, USA
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Not the right job for you Register your details at the Introduce Yourself link (top right) and well be in touch!.Job Location : SRS Distribution - McKinney. State Highway 121 McKinney TX 75070-3104....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Border Patrol Agent

Border Patrol Agent

United States Customs and Border ProtectionHope, TX, United States
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IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

MCR HotelsAllen, TX, United States
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HOMEWOOD SUITES BY HILTON DALLAS / ALLEN TEXAS

SECTION ONE : MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

  • Happy Guests
  • Spotless Cleanliness
  • Product Consistency & Quality
  • Teamwork

Duties and Expectations

1. Happy Guests

  • Guest Relations : Greet guests happily upon arrival and throughout their stay with a smile.
  • Name Use : Use the guests' names whenever possible, ensuring they feel properly welcomed.
  • Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
  • Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
  • Hotel Knowledge : Strong knowledge of all features of the hotel facility and amenities.
  • Events : Awareness and support for all groups and events at the hotel.
  • Technology : Understanding of relevant technology for each role.
  • Phone Etiquette : Answer all incoming calls with friendly service using the approved greeting.

    • 2. Spotless Cleanliness

  • Sparkling Clean Workspaces : All areas, both front and back of the house, should be kept clean and well-organized.
  • Pitching In : Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  • Hospitality While Cleaning : Always greet every guest happily with a smile, by name if possible, while cleaning.

    • 3. Product Consistency & Quality

  • Checklists to 100% Accuracy : All operational checklists are completed accurately and at the designated times, every shift.
  • Shift Handover Reports : Handover reports must be accurate and on time, for effective shift-to-shift communication.
  • Flawless Uniform : All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

    • 4. Teamwork

  • Communication : Communication between Team Members should be clear, honest, and professional.
  • Can Do Attitude : Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
  • Collaboration : All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

    • SECTION TWO : Front Desk Agent, Role Specific Duties and Expectations

    The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.

    Other Duties and Expectations

  • Check-in / Out Efficiency : All guests checked-in / out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
  • Rate Schedule : Up-to-date understanding of room rates, promotions.
  • Incoming Mail : Receive and note all incoming mail as required per the daily shift checklist.

    • SECTION THREE : Success Metrics

    Happy Guests

  • Management Performance Ratings
  • Guest Satisfaction Scores / Intent to Return

    • Spotless Cleanliness

  • GM / AGM Spot Checks
  • Leadership Walk-throughs (RVP, etc.)
  • Guest Ratings / Reviews

    • Product Consistency & Quality

  • Checklist Tracking
  • Management Performance Ratings
  • Guest Ratings

    • Teamwork

  • Management Performance Ratings

    • SECTION FOUR : Qualifications & Requirements

    Qualifications & Requirements :

  • Experience in a hospitality, service, consumer-facing franchise or related field preferred.
  • Can-Do Attitude : Must have a positive attitude and willingness to learn.
  • Ability to Follow Guidelines : Must be able to understand and follow established guidelines and procedures.
  • Handle Pace and Pressure : Must work well in stressful, high-pressure situations.
  • Listening, Conflict Resolution : Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Communication Skills : Must be able to convey information and ideas clearly.
  • Hospitality and Guest Service : Must have a desire to serve all guests.
  • Age Requirement : Must be 18 years of age or older to perform this job.
  • Schedule and Travel : Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  • Clock-in / Out : Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  • Breaks : Clock in / out for breaks at the designated time on your schedule.
  • Call Outs : Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

    • Physical Working Demands & Working Environment :

    The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to :

  • Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and / or controls.
  • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  • Inspect and visually observe details at close range (within a few feet) and from long range.
  • Occasionally required to lift packages or general office equipment.

    • The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).

    Language + Reasoning Skills :

  • Read, write, understand and communicate with others effectively using the English language.

    • Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

    Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
  • MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

    • What we offer / What's in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members