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Account specialist • grand prairie tx
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About the job
Provides regional / market-based customer account support and sales activities relative to business development
Your tasks
- Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.
- Complete required reporting for key accounts
- Act as a support contact for all key account related customer service issues
- Act as a support when necessary for all reconciliation of rebates, spiffs and co-op programs
- Manage all sales related programs and tracking information. This would include the annual showroom upgrade program
- Support customer service team on a daily basis when call volumes increase.
- Support selected customer service training activities when required.
- Responsible for being the inside sales and service support for select key accounts and other new key accounts as required.
- Identify and create opportunities to provide customer product sourcing, distribution and operational solutions based on information from key corporate customer contact, field contact, press releases and customer short and long term strategies and objectives.
- Display and / or demonstrates product and distribution services benefits and value that position the company as "the solution resource".
- Assist in pricing to ensure value to the customer and accomplishment of financial / budgetary goals.
- Prepares and communicates reports relative to business development, quotes, and / or summary of activities for assigned accounts.
- Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
- Serves as liaison between customer and all associated company divisions as required.
- Attend and assist in customer and industry related trade shows and conventions.
- Other duties as assigned.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
What we offer you
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.