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Account representative • lakeland fl
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Rotech HealthcareLakeland, FL, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionExperience in healthcare collections , medical billing , or patient account services Strong understanding of insurance processes , reimbursement , and regulatory compliance Excellent communication and negotiation skills Ability to manage multiple accounts and prioritize tasks effectively High attention to detail and data accuracy Be part of a mission-driven team improving lives through home-based care Work in a supportive environment with opportunities for growth Competitive pay, benefits, and bonus opportunities Completion of a company-wide background check Drug screening , when applicable to the position A valid drivers license in your state of residence with a clean driving record (required for roles involving travel) High school diploma or GED equivalent Experience working with major insurance carriers , including eligibility and reimbursement guidelines Familiarity with medical billing practices and claims processing Background in healthcare administration or medical records management Experience working in a collaborative, team-oriented environment At least one year of related healthcare experience Knowledge of medical terminology Strong verbal and written communication skills in English Ability to interpret and respond to various forms of communication (verbal, written, visual) Maintain confidentiality and handle sensitive information with discretion Excellent attention to detail , multi-tasking , and problem-solving abilities Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams Capable of working independently and collaboratively Proficient in Microsoft Office (Outlook, Word, Excel) Comfortable with email communication , internet research , and using office equipment (fax, copier, printer, phone, computer / tablet) Ability to lift office equipment (minimum 10 lbs) Must be able to sit, stand, walk, talk, and listen throughout the workday Requires close vision for reading small print on screens and paperwork Generous paid time off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k, HSA and FSA / Dependent Care FSA Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations
Patient Account Collector Healthcare Collections
Support Patients. Ensure Payment. Strengthen Care.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections , medical billing , or patient account services , this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.
In this role, youll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA .
What Youll Do - Essential Job Functions
- Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
- Perform insurance follow-up and skip tracing for unreachable accounts.
- Document all collection efforts and account updates accurately in the system.
- Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
- Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
- Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
- Maintain confidentiality and security of all patient and company information.
What You Bring
Why Join Rotech?
Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance.
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :
Qualifications
Required Education & Experience
Preferred Background
Skills & Competencies
Technical Proficiency
Physical Requirements
Benefits