Account representative serp_jobs.h1.location_city

Account Service Representative

IAT Insurance Group has an immediate opening for an Account Service Representative in our Kansas City, MO location. This role is part of a department that is responsible for the identification, pursuit, and collection of company-wide receivables involving $531 Million annually. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

Account Service Representatives leverages their knowledge of cash management, billing, collections, reconciliation, commissions, and account payables functions while they interact daily with agents, brokers, vendors, law firms, internal departments, and outside banking personnel.

The ideal candidate will have at least three or more years of experience in the functions noted above and for delivering customer service over the phone and through scheduled follow-up conversations.

Responsibilities

• Performs account reconciliation and maintains accounts and records for all billing
• Monitors all customer and agency inquiries, resolving all problems efficiently and within the timeframe.
• Responsible for handling initial letters and calls.
• Responsible to identify, research and resolve outstanding individual direct bills, agency account balances, and account discrepancies with insured's, agents, outside collection agencies, and law firms.
• Verifies daily lockbox payment applications and works with outside banking contacts to make corrections as necessary.
• Processes non-sufficient funds and stop payments for returned checks. Notifies agents, the insured, and underwriters of returned checks.
• Prepares daily general ledger entries and non-cash code sheets to reverse payments from insured policies.
• Performs other ad-hoc duties as assigned.

Qualifications

Must Have :

Preferred to Have :

IAT is the largest private, family-owned property and casualty insurer in the U.S. IAT is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.