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Account executive • boston ma
Account Executive
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About Rhapsody :
We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data - such as patient encounter details, lab results, and billing information - to move seamlessly from one system to another.
While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience. To learn more about Rhapsody, visitwww.rhapsody.health
If using your expertise in a way that impacts our health care system, patient care, and population health sounds like something you would find rewarding, apply today!
This is a remote position. However, preference is for someone local to our Rhapsody headquarters in Boston, MA.
Position Summary :
The Account Executive is responsible for growing their customer base emphasizing upsell, cross-sell and cloud solutions to drive increased ARR. This individual will leverage strong relationship-building skills, develop strategic account plans and execute on company strategy to drive success.
Responsibilities :
- Develop and maintain strong client relationships across all levels, from analysts to the C-suite.
- Act as the client's internal advocate, ensuring their interests and needs are represented across the organization.
- Promote client reference ability by delivering consistent value and fostering satisfaction.
- Ensure client compliance with contracted software version requirements.
- Identify and drive cross-sell opportunities, introducing additional Rhapsody solutions that meet client needs.
- Partner with the Customer Success team to maintain regular, strategic communication with customer stakeholders.
- Identify and position value-add services, such as implementation, consulting, performance management, or training (virtual or in-person), to solve client challenges.
- Uncover new revenue opportunities, including additional licenses, communication points, and cloud offerings.
- Maintain accurate internal reporting, with strong emphasis on forecasting, pipeline building, and Salesforce (SFDC) data hygiene.
- Perform other duties as assigned to support team and organizational goals.
To succeed in this role, the ideal candidate will :
Qualifications & Experience :